Universal Banker (Manchester, GB, M2 7HD)

HSBC
Manchester
Workplace: OnsiteFull timeGBP 26,000+ annuallyFunction: Banking, Lending & CreditSkills: ["Communication","Empathy","Customer focus","Ownership","Resilience"]

Provide first point of contact service in a branch customer service team, educating customers on HSBC digital platforms and fraud awareness while delivering an exceptional customer experience. Take ownership of individual needs, including customers with vulnerable or complex situations, and help resolve enquiries through to completion. You’ll receive in-branch training, build effective customer conversations with empathy, and contribute to customer education across banking and digital services.

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FursaFursa
HSBC
HSBC
1 day ago

Universal Banker (Manchester, GB, M2 7HD)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide first point of contact service in a branch customer service team, educating customers on HSBC digital platforms and fraud awareness while delivering an exceptional customer experience. Take ownership of individual needs, including customers with vulnerable or complex situations, and help resolve enquiries through to completion. You’ll receive in-branch training, build effective customer conversations with empathy, and contribute to customer education across banking and digital services.
Location: Manchester
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit

Key Responsibilities

  • •Serve as the first point of contact for customers in the Branch Customer Service Team and take ownership of individual needs.
  • •Deliver an exceptional customer experience by educating customers on HSBC digital services and fraud awareness.
  • •Identify customers in vulnerable situations and determine the best way to support them.
  • •Help customers with more complex banking needs to ensure they feel supported in their choices.

Pay and Benefits

Salary: GBP 26,000 annually
Equity and Bonus:Equity
Perks:Paid LeaveHealth InsurancePensionLife InsuranceEquity

Key Requirements

  • •Demonstrate excellent communication skills to hold effective conversations and show empathy.
  • •Take ownership of customer enquiries through to resolution while delivering a personalised, friendly service.
  • •Be resilient in a continuously changing environment.
  • •Have a genuine passion for going above and beyond for customers.
Skills:CommunicationEmpathyCustomer focusOwnershipResilience

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn