Discover Financial

4 weeks ago

Senior Manager, Premium Support Engineer (Databolt) - Capital One Software (Remote)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Serve as the primary technical authority for Databolt’s highest-priority enterprise customers, bridging high-scale engineering with white-glove support. Drive live technical advocacy, lead MBR/QBRs, and own incident response for restricted air-gapped and self-hosted environments. Manage self-hosted data plane lifecycles, resilience, telemetry monitoring, and pre-live readiness by validating Kubernetes/EKS environments and secure manual sync delivery of libraries and images.

Location: Richmond, New York, San Francisco

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Act as the single point of contact for technical inquiries, providing accelerated P1 responses tailored to customer network topology.
•Lead MBR/QBR reporting on incident trends, root cause analysis, and overall system health.
•Manage the lifecycle of self-hosted Data Plane instances, including zero-downtime upgrades and version parity management.
•Monitor local telemetry and performance metrics (TPS, latency drift) to identify bottlenecks before they impact production.
•Own P1/P2 incident response and pre-live readiness by architecting/simulating Kubernetes/EKS environments and designing secure manual sync protocols for air-gapped systems.

Pay and Benefits

Salary: USD 209,000 - 238,500 annually

Key Requirements

•Bachelor’s Degree.
•At least 7 years of experience in technical account management, enterprise B2B support, or customer-facing engineering roles.
•At least 5 years of experience with AWS (Multi-AZ, EKS, KMS, Secrets Manager).
•At least 5 years of experience in security and networking, including mTLS, JWT, OAuth, and Data Loss Prevention (DLP) configurations in restricted VPC environments.
•At least 3 years of experience with Infrastructure as Code (Terraform, AWS CloudFormation) to provision and manage customer cloud environments in internal sandboxes.

Experience:7+ yearsEnterprise B2B supportTechnical account managementAir-gappedSelf-hostedZero-access environments

Education:Bachelor's

Skills:Customer focusStrategic problem-solvingIncident leadershipStakeholder communicationCross-functional collaboration

Tech Stack:AWSMulti-AZEKSKMSSecrets ManagerMTLSJWTOAuthData Loss PreventionDLPInfrastructure as CodeTerraformAWS CloudFormationJavaPythonGoPySparkSnowflakeDatabricksKubernetes

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial

Industry: Retail Banking

Website

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Discover Financial

4 weeks ago

Senior Manager, Premium Support Engineer (Databolt) - Capital One Software (Remote)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Richmond, New York, San Francisco

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Act as the single point of contact for technical inquiries, providing accelerated P1 responses tailored to customer network topology.
•Lead MBR/QBR reporting on incident trends, root cause analysis, and overall system health.
•Manage the lifecycle of self-hosted Data Plane instances, including zero-downtime upgrades and version parity management.
•Monitor local telemetry and performance metrics (TPS, latency drift) to identify bottlenecks before they impact production.
•Own P1/P2 incident response and pre-live readiness by architecting/simulating Kubernetes/EKS environments and designing secure manual sync protocols for air-gapped systems.

Pay and Benefits

Salary: USD 209,000 - 238,500 annually

Key Requirements

•Bachelor’s Degree.
•At least 7 years of experience in technical account management, enterprise B2B support, or customer-facing engineering roles.
•At least 5 years of experience with AWS (Multi-AZ, EKS, KMS, Secrets Manager).
•At least 5 years of experience in security and networking, including mTLS, JWT, OAuth, and Data Loss Prevention (DLP) configurations in restricted VPC environments.
•At least 3 years of experience with Infrastructure as Code (Terraform, AWS CloudFormation) to provision and manage customer cloud environments in internal sandboxes.

Experience:7+ yearsEnterprise B2B supportTechnical account managementAir-gappedSelf-hostedZero-access environments

Education:Bachelor's

Skills:Customer focusStrategic problem-solvingIncident leadershipStakeholder communicationCross-functional collaboration

Tech Stack:AWSMulti-AZEKSKMSSecrets ManagerMTLSJWTOAuthData Loss PreventionDLPInfrastructure as CodeTerraformAWS CloudFormationJavaPythonGoPySparkSnowflakeDatabricksKubernetes

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial

Industry: Retail Banking

Website