Cross Technology Managed Services Engineer (L1)

NTT
Chennai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Client-centric approach","Communication","Active listening","Discipline","Positive outlook"]

Serve as the first point of contact for clients, keeping their IT infrastructure and systems running smoothly. Monitor for errors, investigate and resolve first-line incidents and service requests with telephonic, ITSM ticket, or chat support. Handle maintenance such as patching and configuration changes, work across multiple technology domains (Cloud, Security, Networking, Applications, Collaboration), and support disaster recovery tests and disciplined shift handovers.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
NTT
NTT
1 week ago

Cross Technology Managed Services Engineer (L1)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 days agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Serve as the first point of contact for clients, keeping their IT infrastructure and systems running smoothly. Monitor for errors, investigate and resolve first-line incidents and service requests with telephonic, ITSM ticket, or chat support. Handle maintenance such as patching and configuration changes, work across multiple technology domains (Cloud, Security, Networking, Applications, Collaboration), and support disaster recovery tests and disciplined shift handovers.
Location: Chennai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Provide first-line support for standard and low-complexity incidents and service requests to ensure zero missed service level agreement conditions.
  • •Monitor client infrastructure and solutions, identify errors before/as they occur, and investigate incidents to determine root causes.
  • •Handle maintenance activities such as patching and configuration changes to keep client systems operating smoothly.
  • •Support work across multiple technology domains including Cloud, Security, Networking, Applications, or Collaboration, and maintain/update knowledge articles.
  • •Perform disaster recovery functions and tests, manage shift handovers, and report/escalate incidents when necessary.

Key Requirements

  • •Entry-level experience troubleshooting and providing support in security, networking, data centre, systems, or storage within a medium to large ICT organization.
  • •Basic knowledge of management agents, redundancy concepts, and ITIL processes.
  • •Highly disciplined in handling tickets day-to-day and following defined SOPs.
  • •Proficiency using ITSM tools and a focus on resolving incidents using knowledge articles or SOPs.
  • •Bachelor’s degree or equivalent qualification in IT or Computing (or demonstrated equivalent work experience).
Experience:ICT
Education:Bachelor's
Skills:Client-centric approachCommunicationActive listeningDisciplinePositive outlook
Tech Stack:ITSMITIL

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn