D2C Regional eCommerce Platform Innovations & Operations Assistant Manager

Samsung
Singapore
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Stakeholder management","Project management","Organizational skills","Cross-functional collaboration"]

Support SEAO regional operations from the regional headquarters by driving eStore (Web, Shop App, 3PD) initiatives that improve sales performance and operational excellence. Serve as the functional/technical point of contact for the SAP Hybris platform, translating requirements into documentation, SOPs, and playbooks. Coordinate rollout of platform enhancements, triage and resolve issues, support BVT activities, and manage vendor/agencies against SLAs and KPIs.

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FursaFursa
Samsung
Samsung
6 hours ago

D2C Regional eCommerce Platform Innovations & Operations Assistant Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Support SEAO regional operations from the regional headquarters by driving eStore (Web, Shop App, 3PD) initiatives that improve sales performance and operational excellence. Serve as the functional/technical point of contact for the SAP Hybris platform, translating requirements into documentation, SOPs, and playbooks. Coordinate rollout of platform enhancements, triage and resolve issues, support BVT activities, and manage vendor/agencies against SLAs and KPIs.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Support regional eStore operations initiatives that drive sales revenue growth and operational excellence.
  • •Act as the functional/technical point of contact for SAP Hybris for day-to-day operations and enhancement needs.
  • •Translate business requirements into documentation, and create playbooks and SOPs for new features and processes.
  • •Plan, coordinate and drive rollout of eStore enhancements with HQ, regional and subsidiary stakeholders.
  • •Bridge platform and support stakeholders to triage issues, troubleshoot, and drive resolution; support BVT and reporting on SLAs and KPIs.

Key Requirements

  • •Degree holder with at least 5 years of relevant experience in eCommerce operations or platform management.
  • •Hands-on operational experience with the SAP Hybris Commerce platform.
  • •Familiarity with tools such as JIRA, Confluence and GitHub; exposure to Kibana or similar monitoring tools is a plus.
  • •Basic understanding of eCommerce technical concepts (data exchange, system integrations).
  • •Strong communication and relationship management skills across subsidiaries, partners, and technical teams; plus strong project and organizational skills.
Experience:5+ yearsE-commercePlatform management
Education:Bachelor's
Skills:CommunicationStakeholder managementProject managementOrganizational skillsCross-functional collaboration
Tech Stack:SAP HybrisAdobe Experience Manager (AEM)JIRAConfluenceGitHubKibana

Company Brief

Samsung
Global conglomerate known for consumer electronics, home appliances, semiconductors, displays, and mobile devices. Designs and manufactures a wide range of products and solutions for consumers, enterprises, and industrial customers worldwide.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Seoul, South Korea
Founded: 1938
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn