Applied Materials

2 months ago

Global Product Support (GPS) Engineer IV (E4) – Sculpta Platform

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Own and resolve the most complex field and factory issues for Sculpta systems, leading high-severity escalations and end-to-end technical closure. Drive root-cause analysis using system logs, alarms, sensor data, and failure analysis, then quantify impact with availability and MTBI metrics. Define and execute CAPA, validate solutions through lab testing and field verification, and provide senior on-site support during critical customer escalations while mentoring engineers and improving diagnostic coverage.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Lead high-severity L4 system escalations and drive end-to-end technical resolution and closure as the primary technical interface.
•Conduct root cause investigations using logs, alarms, sensor data, failure analysis results, and field observations.
•Define and drive CAPA across hardware, software, process, and operational domains, validating through lab testing and field verification.
•Provide senior-level customer and on-site technical support during critical escalations, including installs, upgrades, recoveries, and early deployments.
•Author and review technical documentation, mentor junior engineers, and support NPI and continuous improvement programs to improve uptime and reliability.

Travel: Medium travel

Pay and Benefits

Salary: USD 128,000 - 176,000 annually

Equity and Bonus:Equity

Perks:Relocation

Key Requirements

•Bachelor’s, Master’s, or PhD in Mechanical, Electrical, Systems, or a related engineering discipline.
•8+ years of experience in product support, systems engineering, or semiconductor capital equipment.
•Strong hands-on experience with complex electro-mechanical systems.
•Demonstrated ability to solve complex technical problems using data-driven analysis and engineering judgment.
•Proven ability to operate independently on ambiguous, high-impact technical challenges.

Experience:8+ yearsSemiconductor capital equipmentField serviceManufacturing fabsElectro-mechanical systemsSystems engineering

Education:

Skills:TroubleshootingData-driven problem solvingEngineering judgmentTechnical communicationIndependent problem solving

Tech Stack:JMPMicrosoft ExcelPivot tablesMacrosVBAPower QueryFRACASDFMEASystem logsAlarmsSensor dataFleet analytics

Company Brief

Applied Materials

Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Applied Materials

2 months ago

Global Product Support (GPS) Engineer IV (E4) – Sculpta Platform

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Lead high-severity L4 system escalations and drive end-to-end technical resolution and closure as the primary technical interface.
•Conduct root cause investigations using logs, alarms, sensor data, failure analysis results, and field observations.
•Define and drive CAPA across hardware, software, process, and operational domains, validating through lab testing and field verification.
•Provide senior-level customer and on-site technical support during critical escalations, including installs, upgrades, recoveries, and early deployments.
•Author and review technical documentation, mentor junior engineers, and support NPI and continuous improvement programs to improve uptime and reliability.

Travel: Medium travel

Pay and Benefits

Salary: USD 128,000 - 176,000 annually

Equity and Bonus:Equity

Perks:Relocation

Key Requirements

•Bachelor’s, Master’s, or PhD in Mechanical, Electrical, Systems, or a related engineering discipline.
•8+ years of experience in product support, systems engineering, or semiconductor capital equipment.
•Strong hands-on experience with complex electro-mechanical systems.
•Demonstrated ability to solve complex technical problems using data-driven analysis and engineering judgment.
•Proven ability to operate independently on ambiguous, high-impact technical challenges.

Experience:8+ yearsSemiconductor capital equipmentField serviceManufacturing fabsElectro-mechanical systemsSystems engineering

Education:

Skills:TroubleshootingData-driven problem solvingEngineering judgmentTechnical communicationIndependent problem solving

Tech Stack:JMPMicrosoft ExcelPivot tablesMacrosVBAPower QueryFRACASDFMEASystem logsAlarmsSensor dataFleet analytics

Company Brief

Applied Materials

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor