Customer Manager

Dow
Milan
Workplace: HybridFull timeEUR 57,820 - 102,900 annuallyFunction: Customer Success & Account ManagementEducation: mastersSkills: ["Customer-centric mindset","Problem-solving","Communication","Relationship-building","Organizational","Prioritization","Networking","Stakeholder influence","Interpersonal effectiveness","Proactive mindset","Growth orientation","Emotional intelligence"]

Lead and grow a portfolio of existing customers in Milan by managing relationships, driving customer growth initiatives, and identifying new business opportunities. Build trusted partnerships through proactive account management, plan territories and accounts, support negotiations and pricing discussions, and manage sales pipeline activity. Collaborate across technical, marketing, product management, and supply chain teams to advance sustainable materials solutions for major global brands.

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FursaFursa
Dow
Dow
4 hours ago

Customer Manager

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Last checked: 4 hours agoStatus: Live

Job Summary

Lead and grow a portfolio of existing customers in Milan by managing relationships, driving customer growth initiatives, and identifying new business opportunities. Build trusted partnerships through proactive account management, plan territories and accounts, support negotiations and pricing discussions, and manage sales pipeline activity. Collaborate across technical, marketing, product management, and supply chain teams to advance sustainable materials solutions for major global brands.
Location: Milan
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage and grow a portfolio of existing customers while developing new business opportunities.
  • •Build and develop trusted customer partnerships through proactive relationship management, including regular face-to-face interactions and customer visits.
  • •Identify growth opportunities within target market segments and develop territory and account plans aligned with business objectives.
  • •Collaborate with Technical Service & Development, Marketing, Product Management and Supply Chain teams.
  • •Support commercial negotiations and pricing discussions; drive sales pipeline activities and opportunity management.

Pay and Benefits

Salary: EUR 57,820 - 102,900 annually
Perks:Health InsuranceRetirement Program

Key Requirements

  • •Master’s degree in Business, Chemical Engineering, Materials Science, Polymer Technology, Engineering, or a related discipline.
  • •5 years of experience in sales, account management, business development, technical sales, application engineering, or customer-facing commercial roles.
  • •Knowledge of commercial sales processes and opportunity/pipeline management.
  • •Strong English, French and Italian communication skills.
  • •Valid driver’s license and willingness to travel internationally (mainly Italy and France).
Education:Master's
Skills:Customer-centric mindsetProblem-solvingCommunicationRelationship-buildingOrganizationalPrioritizationNetworkingStakeholder influenceInterpersonal effectivenessProactive mindsetGrowth orientationEmotional intelligence
Licenses:Valid driver's license
Languages:EnglishFrenchItalian

Company Brief

Dow
Global materials science company producing chemicals, plastics, and advanced materials for industries including packaging, infrastructure, transportation, and consumer care. Offers solutions across supply chains with large-scale manufacturing and R&D capabilities.
Industry: Materials Science
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Midland, United States
Founded: 1897
WebsiteLinkedIn