Head of Customer Growth

RevenueCat
United States, United Kingdom
Workplace: RemoteFull timeUSD 259,000 - 259,000 annuallyFunction: Marketing & GrowthSkills: ["Written communication","Directness","Leadership","Coaching","Remote-first"]

Build and lead RevenueCat’s multi-lane Customer Growth operating system that turns customer interactions into scalable knowledge. Own strategy, segmentation and coverage, specialist intake, and growth advocacy through education and lifecycle programs. Lead through the CSM Team Lead, drive product adoption with Product/Product Marketing, and establish cross-functional decision rights and a customer-insight loop to improve retention, expansion, and customer revenue outcomes.

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FursaFursa
RevenueCat
RevenueCat
1 week ago

Head of Customer Growth

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Last checked: 7 hours agoStatus: Live

Job Summary

Build and lead RevenueCat’s multi-lane Customer Growth operating system that turns customer interactions into scalable knowledge. Own strategy, segmentation and coverage, specialist intake, and growth advocacy through education and lifecycle programs. Lead through the CSM Team Lead, drive product adoption with Product/Product Marketing, and establish cross-functional decision rights and a customer-insight loop to improve retention, expansion, and customer revenue outcomes.
Location: United States, United Kingdom
Workplace: Remote
Employment Type: Full time
Job Function: Marketing & Growth
Seniority: Sr. Director level

Key Responsibilities

  • •Own Customer Growth strategy across the full customer base, including named accounts, high-potential customers, specialist-assisted customers, scaled customers, and the long tail.
  • •Build segmentation and coverage using value, future potential, adoption, intent, growth moments, risk, and strategic importance to decide the right type of help.
  • •Lead through the CSM Team Lead by setting the bar for customer context, growth diagnosis, adoption planning, stakeholder management, and follow-through.
  • •Govern Growth Advisory intake and execution, ensure Growth Advocacy turns customer learning into scalable one-to-many education, and build Customer Enablement programs (templates, office hours, documentation, automation, product nudges, next-best-action guidance).
  • •Drive product adoption and create cross-functional decision rights across Sales, TAM, Support, Product, Marketing, and Data, while building a customer-insight loop that turns repeated questions into product and enablement improvements.

Pay and Benefits

Salary: USD 259,000 annually
Equity and Bonus:Equity
Perks:Remote WorkLearning BudgetHome Office

Key Requirements

  • •Approximately 10+ years in Customer Success, Customer Growth, strategic accounts, Growth Advisory, product growth, lifecycle, monetization, or an adjacent customer-facing function.
  • •5+ years leading customer-facing teams, including managers, senior team leads, or specialist groups.
  • •Experience owning an entire function or multi-lane operating model, not just managing a single CSM team.
  • •Demonstrated experience building or rebuilding segmentation, coverage, strategic-account, adoption, health, advisory, or scaled-customer systems.
  • •Credibility with mobile apps and app monetization, including in-app purchases, paywalls, checkout, pricing and offers, lifecycle, retention, experimentation, and analytics.
Experience:Mobile appsApp monetizationSubscription appsCustomer successGrowth advisory
Skills:Written communicationDirectnessLeadershipCoachingRemote-first

Company Brief

RevenueCat
Provides a subscription infrastructure platform for mobile and web apps to manage in-app purchases, receipts, analytics, and customer entitlements, simplifying revenue management and integrations across platforms and payment providers.
Industry: Fintech Infrastructure
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Boston, United States
WebsiteLinkedIn