Live Chat Support

Qureos
United States
Workplace: OnsiteFull timeUSD 18 - 27 hourlyFunction: Product ManagementSkills: ["Communication","Empathy","Patience","Problem-solving","Confidentiality"]

Provide first-point-of-contact support to home healthcare clients through live chat, responding promptly and professionally with accurate information on services and scheduling. Handle sensitive issues with empathy and discretion, troubleshoot client problems, and escalate complex cases as needed. Maintain detailed CRM records, uphold confidentiality and data protection standards, and collaborate with the team to improve support processes and client communication.

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FursaFursa
Qureos
Qureos
3 months ago

Live Chat Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Provide first-point-of-contact support to home healthcare clients through live chat, responding promptly and professionally with accurate information on services and scheduling. Handle sensitive issues with empathy and discretion, troubleshoot client problems, and escalate complex cases as needed. Maintain detailed CRM records, uphold confidentiality and data protection standards, and collaborate with the team to improve support processes and client communication.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Respond promptly and professionally to client enquiries via the live chat platform.
  • •Provide accurate information about services, scheduling, and general company policies.
  • •Handle sensitive situations with empathy, patience, and discretion.
  • •Troubleshoot client issues and escalate complex cases to the appropriate department.
  • •Maintain detailed, accurate CRM records and uphold confidentiality and data protection standards.

Pay and Benefits

Salary: USD 18 - 27 hourly

Key Requirements

  • •Proven customer service experience, preferably in live chat or digital communication.
  • •Exceptional written communication skills with strong command of English grammar, spelling, and punctuation.
  • •Strong typing speed and accuracy, with the ability to manage multiple conversations simultaneously.
  • •Empathetic, patient demeanor with a passion for helping others.
  • •Proficiency using customer support software and standard office applications; healthcare/home care experience is a plus.
Experience:HealthcareHome care
Skills:CommunicationEmpathyPatienceProblem-solvingConfidentiality
Languages:English
Tech Stack:Live chatCRMCustomer support softwareOffice applications

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn