Director, Product Manager, Retail Bank, In Person Experience

Discover Financial
New York, Richmond
Workplace: OnsiteFull timeUSD 230,400 - 263,000 annuallyFunction: Product ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Business judgment","Customer obsession","People leadership","Communication","Executive storytelling"]

Lead the multi-year digital product strategy for Capital One’s Café experience, spanning discovery, engagement, and seamless connections between physical and digital journeys. Manage a team of Product Managers and Project Managers, set measurable outcomes using customer insights and experimentation, and partner across Design, Technology, Analytics, Marketing, Retail, and Operations. Drive resilient, scalable platform capabilities—including AI and personalization—to serve millions of customers and prospects.

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Discover Financial
Discover Financial
3 days ago

Director, Product Manager, Retail Bank, In Person Experience

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Last checked: 12 hours agoStatus: Live

Job Summary

Lead the multi-year digital product strategy for Capital One’s Café experience, spanning discovery, engagement, and seamless connections between physical and digital journeys. Manage a team of Product Managers and Project Managers, set measurable outcomes using customer insights and experimentation, and partner across Design, Technology, Analytics, Marketing, Retail, and Operations. Drive resilient, scalable platform capabilities—including AI and personalization—to serve millions of customers and prospects.
Location: New York, Richmond
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Director level

Key Responsibilities

  • •Set product vision and lead multi-year digital strategy for the Café experience, connecting customer needs, business priorities, and technology opportunities.
  • •Translate a broad portfolio into a clear product vision, roadmap, and investment strategy, using customer insights, data, and experimentation.
  • •Reimagine and own connected physical + digital experiences, enabling discovery and seamless journeys before, during, and after a Café visit.
  • •Lead the evolution of digital products and platforms used by Café and branch Ambassadors, including simplifying tools and exploring AI support.
  • •Lead, coach, and develop a team of Product Managers, setting a high bar for product craft and execution while influencing partners across the enterprise.

Pay and Benefits

Salary: USD 230,400 - 263,000 annually

Key Requirements

  • •Bachelor’s degree.
  • •At least 5 years of Product Management experience.
  • •At least 3 years of people management experience.
  • •Demonstrated success setting product strategy and translating it into measurable customer and business outcomes.
  • •Technical fluency partnering with engineering leaders on architecture, platform strategy, resiliency, and emerging technologies.
Experience:5+ years
Education:Bachelor's
Skills:Business judgmentCustomer obsessionPeople leadershipCommunicationExecutive storytelling
Tech Stack:AIPersonalization

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn