SpaceX

3 months ago

Operations Engineer (Starlink Growth)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Operate within SpaceX's Starlink Growth team to drive customer retention, analytics, and product improvements through data-driven insights, predictive modeling, and cross-functional collaboration. You will design experiments, track KPIs like customer lifetime value, and partner with engineering, support, finance, and legal to ensure data integrity and actionable reporting. The role blends planning, analysis, and hands-on optimization in a lean, fast-moving environment.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Marketing & Growth

Seniority: Entry level

Key Responsibilities

•Lead initiatives to improve Starlink customer experience and products through technical analysis, cross-functional prioritization, and implementation
•Identify engineering and product defects in Starlink user experience; drive operational improvements to resolve
•Use end-user metrics to uncover drivers of key performance indicators such as customer lifetime value; drive improvements globally and across all hardware and services
•Develop, operationalize, and action on predictive models, identifying customer retention issues and opportunities as well as scoping and implementing changes (e.g., customer outreach campaigns and treatment, automation)
•Collaborate across departments (e.g., engineering, customer support, finance, legal, supply chain) to ensure data integrity and accurate reporting
•Design and execute A/B tests to validate engagement and customer retention improvements
•Provide leadership updates on performance, risks, and opportunities using quantitative and qualitative data
•Document and train on customer retention dashboards and tools; assist with troubleshooting

Travel: Low travel

Key Requirements

•Bachelor's degree in engineering, mathematics, computer science, data science, physics, or other quantitative field
•1+ years of experience in engineering, manufacturing, product management, operations, consulting, entrepreneurship, or venture capital
•1+ years of experience in Python, SQL, programming, or industrial project management
•Must be available to work extended hours and weekends as needed
•Willingness to travel to customer sites, other SpaceX locations, and events as needed

Experience:1+ yearsStarlink

Education:Bachelor's

Skills:CommunicationProblem-solvingTeamworkLeadershipWritten and verbal communication

Languages:English

Tech Stack:PythonSQLRTableauPower BIPower QueryLookerExcel

Company Brief

SpaceX

Designs, manufactures, and launches advanced rockets and spacecraft for commercial and government customers, aiming to reduce space transportation costs and enable human life on Mars through reusable launch vehicles and integrated space systems.

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Hectocorn (USD 100B+)

Funding: Series E+

Headquarters: Hawthorne, United States

Founded: 2002

Glassdoor: 4.2

Website LinkedIn

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SpaceX

3 months ago

Operations Engineer (Starlink Growth)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Marketing & Growth

Seniority: Entry level

Key Responsibilities

•Lead initiatives to improve Starlink customer experience and products through technical analysis, cross-functional prioritization, and implementation
•Identify engineering and product defects in Starlink user experience; drive operational improvements to resolve
•Use end-user metrics to uncover drivers of key performance indicators such as customer lifetime value; drive improvements globally and across all hardware and services
•Develop, operationalize, and action on predictive models, identifying customer retention issues and opportunities as well as scoping and implementing changes (e.g., customer outreach campaigns and treatment, automation)
•Collaborate across departments (e.g., engineering, customer support, finance, legal, supply chain) to ensure data integrity and accurate reporting
•Design and execute A/B tests to validate engagement and customer retention improvements
•Provide leadership updates on performance, risks, and opportunities using quantitative and qualitative data
•Document and train on customer retention dashboards and tools; assist with troubleshooting

Travel: Low travel

Key Requirements

•Bachelor's degree in engineering, mathematics, computer science, data science, physics, or other quantitative field
•1+ years of experience in engineering, manufacturing, product management, operations, consulting, entrepreneurship, or venture capital
•1+ years of experience in Python, SQL, programming, or industrial project management
•Must be available to work extended hours and weekends as needed
•Willingness to travel to customer sites, other SpaceX locations, and events as needed

Experience:1+ yearsStarlink

Education:Bachelor's

Skills:CommunicationProblem-solvingTeamworkLeadershipWritten and verbal communication

Languages:English

Tech Stack:PythonSQLRTableauPower BIPower QueryLookerExcel

Company Brief

SpaceX

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Hectocorn (USD 100B+)

Funding: Series E+

Headquarters: Hawthorne, United States

Founded: 2002

Glassdoor: 4.2

Website LinkedIn