Customer Onboarding Specialist, Mandarin Speaking

Owner.com
Costa Rica, Colombia, Mexico
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Organization","Client-facing skills","Time management","Problem-solving"]

Welcome newly-signed Mandarin-speaking partners to the Owner platform and ensure a high-quality mobile app and website launch. Manage a high volume of inbound and outbound email, calls, and SMS while balancing multiple partners across onboarding stages. Use Salesforce to track activities, coordinate with product and engineering, set expectations, and deliver a smooth handoff to the Restaurant Success Manager. Provide guidance grounded in best practices and SEO testing.

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FursaFursa
Owner.com
Owner.com
1 day ago

Customer Onboarding Specialist, Mandarin Speaking

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Welcome newly-signed Mandarin-speaking partners to the Owner platform and ensure a high-quality mobile app and website launch. Manage a high volume of inbound and outbound email, calls, and SMS while balancing multiple partners across onboarding stages. Use Salesforce to track activities, coordinate with product and engineering, set expectations, and deliver a smooth handoff to the Restaurant Success Manager. Provide guidance grounded in best practices and SEO testing.
Location: Costa Rica, Colombia, Mexico
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Welcome newly-signed Mandarin-speaking partners to the Owner platform and drive onboarding through launch.
  • •Manage a high volume of inbound/outbound emails, calls, and SMS to align on expectations and next steps.
  • •Use Salesforce to log activity, collect required assets/information, and ensure smooth handoff to the Restaurant Success Manager.
  • •Coach restaurant owners on best practices for online ordering setups using data and SEO testing insights.
  • •Partner with product and engineering to provide feedback and improve internal onboarding processes.

Pay and Benefits

Perks:Health InsurancePaid Leave

Key Requirements

  • •Native-level Mandarin and English proficiency for reading, writing, and verbal communication (C1/C2 preferred).
  • •Ability to manage multiple partner accounts at different stages of the onboarding journey.
  • •Strong organizational skills to coordinate onboarding expectations and ensure timely launches.
  • •Solutions-oriented approach to identify issues and take appropriate action/ownership.
  • •Growth mindset and ability to thrive in a fast-paced, change-heavy environment.
Skills:CommunicationOrganizationClient-facing skillsTime managementProblem-solving
Languages:MandarinEnglish
Tech Stack:Salesforce

Company Brief

Owner.com
Provides a direct-to-consumer online ordering, delivery, and operations platform for independent restaurants, helping them increase revenue, reduce third-party fees, and manage orders, marketing, and customer relationships.
Industry: Restaurants & Food Service
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: New York, United States
WebsiteLinkedIn