Senior Manager, Security Services Delivery Governance

NTT
Karnataka
Workplace: HybridFull timeFunction: Transportation & Fleet OperationsEducation: bachelorsSkills: ["Leadership","Communication","Interpersonal","Analytical","Problem-solving"]

Lead and oversee quality management efforts to ensure security services consistently meet or exceed client expectations. Develop and implement quality strategies, define quality objectives and metrics, and manage quality control processes including inspections, testing, and data analysis. Conduct audits for compliance with quality standards and regulations, drive root-cause investigations for customer feedback, and champion continuous improvement using Lean Six Sigma and Kaizen while reporting performance insights to senior leadership.

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FursaFursa
NTT
NTT
2 days ago

Senior Manager, Security Services Delivery Governance

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Job Summary

Lead and oversee quality management efforts to ensure security services consistently meet or exceed client expectations. Develop and implement quality strategies, define quality objectives and metrics, and manage quality control processes including inspections, testing, and data analysis. Conduct audits for compliance with quality standards and regulations, drive root-cause investigations for customer feedback, and champion continuous improvement using Lean Six Sigma and Kaizen while reporting performance insights to senior leadership.
Location: Karnataka
Workplace: Hybrid
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Manager level

Key Responsibilities

  • •Develop and implement a comprehensive quality management strategy, including policies, procedures, and standards.
  • •Define quality objectives, metrics, and targets, and establish monitoring mechanisms for performance.
  • •Lead and manage quality professionals, providing guidance, training, and performance feedback.
  • •Oversee quality control processes such as inspections, testing, and data analysis to identify defects or non-conformities.
  • •Conduct audits and assessments, monitor customer feedback for investigations and corrective actions, and drive continuous improvement initiatives.

Key Requirements

  • •Bachelor’s degree in Business Management, Operations, or a related field.
  • •Knowledge of quality management methodologies and tools (e.g., ISO 9001, Six Sigma, Lean).
  • •Experience developing and implementing quality management systems with a strong track record.
  • •Experience conducting audits and assessments to evaluate compliance with quality standards and regulations.
  • •Experience managing and leading quality teams and delivering quality control activities.
Education:Bachelor's in Business Management or Operations
Skills:LeadershipCommunicationInterpersonalAnalyticalProblem-solving
Certifications:Six Sigma Green BeltSix Sigma Black BeltISO 9001 Lead auditorCertified Quality Manager
Tech Stack:ISO 9001Six SigmaLeanLean Six SigmaKaizen

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn