Head of Platform Roadside Assistance - Benelux (Casablanca, MA)

Lead day-to-day assistance operations across markets under your scope, ensuring cost targets, service quality, SLA compliance, and regulatory adherence. Own operating rhythm, escalation, contingency planning, workforce/resource optimization, and quality assurance. Recruit, train, and mentor teams while driving customer-centric improvements using Voice of Customer feedback. Manage service delivery within budget and reinforce health, safety, and compliance standards.