Senior Customer Service

Qureos
Anywhere
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Mentoring","Time management","Organizational skills"]

Provide expert support to customers by resolving complex inquiries with a strong focus on satisfaction. Coach and mentor junior representatives to improve performance through feedback. Monitor customer service metrics and feedback to spot trends, recommend improvements, and implement best practices. Partner with cross-functional teams to ensure consistent communication and an improved customer journey, while developing training resources for the support team.

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FursaFursa
Qureos
Qureos
11 hours ago

Senior Customer Service

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide expert support to customers by resolving complex inquiries with a strong focus on satisfaction. Coach and mentor junior representatives to improve performance through feedback. Monitor customer service metrics and feedback to spot trends, recommend improvements, and implement best practices. Partner with cross-functional teams to ensure consistent communication and an improved customer journey, while developing training resources for the support team.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide expert guidance to customers, addressing complex inquiries and resolving issues to achieve high satisfaction.
  • •Mentor and support junior customer service representatives through coaching and feedback.
  • •Analyze customer service metrics and feedback to identify trends and implement improvement initiatives.
  • •Collaborate with cross-functional teams to ensure seamless communication and service delivery aligned with company goals.
  • •Develop and maintain training materials and resources for a knowledgeable customer service team.

Pay and Benefits

Perks:Remote Work

Key Requirements

  • •Proven experience in a customer service role, handling challenging situations professionally.
  • •Excellent verbal and written communication skills for diverse audiences.
  • •Strong problem-solving to resolve customer concerns quickly while maintaining positive rapport.
  • •Proficiency with customer service software/tools and a solid understanding of workflow management systems.
  • •Ability to work independently and collaboratively in a remote environment with strong time management and organization.
Experience:Customer service
Skills:CommunicationProblem-solvingMentoringTime managementOrganizational skills
Tech Stack:Customer service softwareWorkflow management systemsCRM systems

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn