Order Support Specialist

VF Corporation
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer-centric","Attention to detail","Planning","Communication","Problem-solving"]

Ensure customer satisfaction by accurately processing orders, amendments, releases, shipments, and returns for VF’s APAC brands. Monitor fulfillment and delivery timelines, proactively manage risks, and communicate with stakeholders to keep customers informed. Handle returns, claims, and defective product processes for timely resolution. Prepare commercial and customs documentation aligned with customer requirements and local regulations, while contributing to continuous improvement through harmonizing and optimizing operational workflows.

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VF Corporation
VF Corporation
1 week ago

Order Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Ensure customer satisfaction by accurately processing orders, amendments, releases, shipments, and returns for VF’s APAC brands. Monitor fulfillment and delivery timelines, proactively manage risks, and communicate with stakeholders to keep customers informed. Handle returns, claims, and defective product processes for timely resolution. Prepare commercial and customs documentation aligned with customer requirements and local regulations, while contributing to continuous improvement through harmonizing and optimizing operational workflows.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Accurately process customer orders, amendments, and releases in line with system and compliance guidelines.
  • •Monitor order fulfillment and delivery timelines, proactively address risks or opportunities, and communicate with stakeholders.
  • •Manage customer returns, claims, and defective product processes to ensure timely resolution and customer satisfaction.
  • •Prepare and distribute commercial and customs documentation according to customer requirements and local regulations.
  • •Contribute to continuous improvement by helping harmonize and optimize operational processes.

Key Requirements

  • •1 year of experience in a related field.
  • •Strong customer-centric mindset and ability to deliver exceptional service.
  • •Strong attention to detail and ability to plan, organize, and prioritize tasks.
  • •Excellent communication and problem-solving skills with the ability to collaborate across teams.
  • •Proficiency in English (spoken and written), and proficiency in Mandarin (spoken and written) for regional support.
Skills:Customer-centricAttention to detailPlanningCommunicationProblem-solving
Languages:EnglishMandarin

Company Brief

VF Corporation
Global apparel and footwear company that owns brands such as Vans, The North Face, Timberland, and Dickies. Designs, markets, and distributes branded lifestyle products through wholesale, retail, and e-commerce channels worldwide.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Denver, United States
Founded: 1899
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Glassdoor: 3.7
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