AI Agent Product Manager Intern (TikTok-Product Infrastructure-Customer Service Platform) - 2027 Summer

TikTok
San Jose
InternshipFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Collaboration","Empathy","Adaptability"]

Build and iterate AI agent capabilities for TikTok’s customer service experience, including agentic architecture, conversation strategy, and knowledge/SOP integration. Define key customer support metrics such as resolution rate and service quality, using data, AI evaluation, research, and market analysis to shape product design. Conduct user research and case analysis to translate user pain points into delightful service experiences, iterating through experimentation.

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FursaFursa
TikTok
TikTok
1 day ago

AI Agent Product Manager Intern (TikTok-Product Infrastructure-Customer Service Platform) - 2027 Summer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Build and iterate AI agent capabilities for TikTok’s customer service experience, including agentic architecture, conversation strategy, and knowledge/SOP integration. Define key customer support metrics such as resolution rate and service quality, using data, AI evaluation, research, and market analysis to shape product design. Conduct user research and case analysis to translate user pain points into delightful service experiences, iterating through experimentation.
Location: San Jose
Employment Type: Internship
Job Function: Customer Support (Service Desk)
Seniority: Intern level

Key Responsibilities

  • •Design and iterate AI agent capabilities for customer service, including agentic architecture, conversation strategy, knowledge/SOP integration, and tool use.
  • •Define clear data metrics such as resolution rate, service quality score, and user satisfaction, using data, AI-based evaluation, research, and market analysis to guide product design.
  • •Conduct user research and case analysis to understand user needs and pain points in support scenarios, conceptualizing and building service experiences.
  • •Continuously iterate and experiment to improve AI-assisted customer service outcomes and handoff to human agents.

Key Requirements

  • •Currently pursuing an Undergraduate or Master’s in computer science, statistics, information management, data science, or a related discipline.
  • •Strong interest in AI/LLM applications and how large language models and AI agents work.
  • •Strong, clear communication skills for collaborating with various teams.
  • •Empathy for TikTok users and ability to translate user pain points into product solutions.
  • •Ability to thrive in a fast-paced environment and adapt to changing priorities.
Education:Bachelor's in computer science, statistics, information management, data science or a related discipline
Skills:CommunicationCollaborationEmpathyAdaptability
Tech Stack:AILLMAI agentsPrompt engineeringRAGTool callingAgent frameworksSQLA/B testing

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn