Highspot

2 weeks ago

Manager, Customer Success Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Lead and scale the Customer Success organization by managing Customer Success Managers who guide customers through post-sales onboarding and ongoing adoption. Drive customer retention, churn reduction, and success metrics (CSAT/NPS) using customer health and team performance data. Coach and develop direct reports, improve processes and operations, and partner cross-functionally with Product, Account Management, and Marketing to align product value to customer business goals.

Location: Hyderabad

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Provide customer insight by building relationships, synthesizing themes across the customer base, and coaching the CS team to align product features with customer business goals.
•Guide the team through complex organizational issues and drive data-driven decisions using customer health and team performance metrics.
•Scale Customer Success operations by designing organizational/process changes and maintaining detailed reports on interactions, trends, and performance.
•Develop a high-performing team culture by coaching direct reports, setting performance standards, and demonstrating high emotional intelligence.
•Partner cross-functionally to provide product and customer insights, advocate for churn-reducing functionality, and drive customer adoption and engagement outcomes.

Key Requirements

•4+ years managing high-performing revenue attainment teams in a SaaS environment.
•5+ years in Customer Success with direct client management experience.
•Ability to work cross-functionally across teams and stakeholders.
•Track record driving customer retention, adoption, and expansion at scale.
•Working knowledge of CRM operations/administration (Salesforce.com, Dynamics 365).

Experience:SaaSCustomer SuccessRevenue attainmentSales enablement

Skills:CommunicationExecutive leadershipDecision-makingExecutionCoach and develop

Tech Stack:SaaSAIGenAICRMSalesforce.comDynamics 365CMSDMSCSATNPSCustomer health metricsCustomer success metrics

Company Brief

Highspot

Provides a sales enablement platform that helps revenue teams find, present, and track content, train sellers, and measure engagement to improve sales execution and buyer engagement across the customer lifecycle.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Seattle, United States

Founded: 2012

Website LinkedIn

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Highspot

2 weeks ago

Manager, Customer Success Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Hyderabad

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Provide customer insight by building relationships, synthesizing themes across the customer base, and coaching the CS team to align product features with customer business goals.
•Guide the team through complex organizational issues and drive data-driven decisions using customer health and team performance metrics.
•Scale Customer Success operations by designing organizational/process changes and maintaining detailed reports on interactions, trends, and performance.
•Develop a high-performing team culture by coaching direct reports, setting performance standards, and demonstrating high emotional intelligence.
•Partner cross-functionally to provide product and customer insights, advocate for churn-reducing functionality, and drive customer adoption and engagement outcomes.

Key Requirements

•4+ years managing high-performing revenue attainment teams in a SaaS environment.
•5+ years in Customer Success with direct client management experience.
•Ability to work cross-functionally across teams and stakeholders.
•Track record driving customer retention, adoption, and expansion at scale.
•Working knowledge of CRM operations/administration (Salesforce.com, Dynamics 365).

Experience:SaaSCustomer SuccessRevenue attainmentSales enablement

Skills:CommunicationExecutive leadershipDecision-makingExecutionCoach and develop

Tech Stack:SaaSAIGenAICRMSalesforce.comDynamics 365CMSDMSCSATNPSCustomer health metricsCustomer success metrics

Company Brief

Highspot

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Seattle, United States

Founded: 2012

Website LinkedIn