Fraud Detection Sr Specialist

Citizens Bank
Pittsburgh
Workplace: HybridFull timeFunction: Business OperationsExperience: 1+ yearsEducation: high_schoolSkills: ["Analytical mindset","Proactive","Independent work","Communication","Customer experience"]

Play a key role in Citizens’ Fraud Detection group by reviewing account and customer activity to prevent and detect fraud. Conduct moderately complex analysis of data and documentation, assess risk levels, and take appropriate actions to resolve suspicious activity within regulatory and internal SLAs. Use written documentation and customer-focused communication to independently research findings, recommend steps for compromised accounts, and restore account integrity.

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Citizens Bank
Citizens Bank
2 days ago

Fraud Detection Sr Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Play a key role in Citizens’ Fraud Detection group by reviewing account and customer activity to prevent and detect fraud. Conduct moderately complex analysis of data and documentation, assess risk levels, and take appropriate actions to resolve suspicious activity within regulatory and internal SLAs. Use written documentation and customer-focused communication to independently research findings, recommend steps for compromised accounts, and restore account integrity.
Location: Pittsburgh
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Perform moderately complex analytical reviews of data and/or documentation to support fraud and risk investigations.
  • •Review accounts for fraudulent activity and take appropriate actions per department procedures.
  • •Meet internal SLAs while maintaining detailed documentation of investigation results.
  • •Investigate findings through independent research and collaboration with external customers, colleagues, and business partners.
  • •Recommend and apply appropriate actions for compromised accounts to restore integrity and resolve fraudulent activity.

Key Requirements

  • •High school degree or equivalent.
  • •1 year of fraud investigation experience.
  • •Strong organized, technical, and analytical skills.
  • •Ability to multi-task and work efficiently in a high-volume, fast-paced, deadline-oriented environment.
  • •Ability to identify fraud trends and enhance account reviews by monitoring, reviewing, and analyzing account activity.
Experience:1+ yearsBankingFinancial services
Education:High School
Skills:Analytical mindsetProactiveIndependent workCommunicationCustomer experience
Languages:English

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website