Customer Service Representative- Queen City

Serve as a customer-focused point of contact by responding to inquiries, resolving complaints, and gathering/evaluating information to answer customer needs. Adhere to company policies and safety procedures while maintaining accurate records, coordinating with internal personnel, and following established follow-up and documentation processes. Support day-to-day operational tasks including monitoring shipper inventories, scheduling transloading work orders, weighing trucks via truck scale, and managing railcar/inventory systems.