Customer Service Representative- Queen City

Kinder Morgan
Cincinnati
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Attention to detail","Organizational skills","Communication","Ability to work cooperatively"]

Serve as a customer-focused point of contact by responding to inquiries, resolving complaints, and gathering/evaluating information to answer customer needs. Adhere to company policies and safety procedures while maintaining accurate records, coordinating with internal personnel, and following established follow-up and documentation processes. Support day-to-day operational tasks including monitoring shipper inventories, scheduling transloading work orders, weighing trucks via truck scale, and managing railcar/inventory systems.

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Kinder Morgan
Kinder Morgan
2 months ago

Customer Service Representative- Queen City

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 minute agoStatus: Closed

Job Summary

Serve as a customer-focused point of contact by responding to inquiries, resolving complaints, and gathering/evaluating information to answer customer needs. Adhere to company policies and safety procedures while maintaining accurate records, coordinating with internal personnel, and following established follow-up and documentation processes. Support day-to-day operational tasks including monitoring shipper inventories, scheduling transloading work orders, weighing trucks via truck scale, and managing railcar/inventory systems.
Location: Cincinnati
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Adhere to Kinder Morgan policies and procedures while responding promptly to customer inquiries.
  • •Handle and resolve customer complaints by obtaining, evaluating, and documenting relevant information.
  • •Direct unresolved requests/issues to management and follow up per established procedures.
  • •Monitor shipper inventories, schedule/create work orders for transloading, and weigh trucks via truck scale.
  • •Maintain railcar and inventory systems and perform daily housekeeping and safety/quality talk participation.

Key Requirements

  • •High school diploma or equivalent; post high school education preferred.
  • •Minimum one year of customer service, scale operations, or computer experience.
  • •Proficient in Microsoft Office (Word, Excel, Outlook).
  • •Strong mathematical skills and attention to detail/accuracy.
  • •Able to communicate and interpret written and oral English; work cooperatively under supervision and meet deadlines.
Experience:1+ years
Education:High School
Skills:Attention to detailOrganizational skillsCommunicationAbility to work cooperatively
Languages:English
Tech Stack:Microsoft OfficeWordExcelOutlook

Company Brief

Kinder Morgan
Operates one of North America's largest energy infrastructure networks, including natural gas, gasoline, crude oil, carbon dioxide, and terminal pipelines. The company stores, transports, and processes energy products across the United States and Canada.
Industry: Oil & Gas
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Houston, United States
Founded: 1997
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