TEMP BPO Associate

NTT
United States
Workplace: RemoteFull timeFunction: Product ManagementSkills: ["Attention to detail","Communication","Problem-solving"]

Support Medicare members, prescribers, and providers by processing coverage-related requests across phone and fax channels. You’ll handle accurate case setup, review, outreach, documentation, and timely resolution while following Medicare guidelines, CMS-mandated timelines, and internal quality standards. Work is performed through inbound and outbound calls plus fax-based casework in a highly regulated, fast-paced environment.

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FursaFursa
NTT
NTT
2 days ago

TEMP BPO Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Support Medicare members, prescribers, and providers by processing coverage-related requests across phone and fax channels. You’ll handle accurate case setup, review, outreach, documentation, and timely resolution while following Medicare guidelines, CMS-mandated timelines, and internal quality standards. Work is performed through inbound and outbound calls plus fax-based casework in a highly regulated, fast-paced environment.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Process coverage-related requests for Medicare members, prescribers, and providers across phone and fax channels.
  • •Perform accurate case setup, review, outreach, documentation, and timely resolution of requests.
  • •Ensure work is completed in accordance with Medicare guidelines, CMS-mandated timelines, and internal quality standards.
  • •Handle both inbound and outbound phone interactions and fax-based casework.
  • •Use a modularized training approach to learn end-to-end skills before transitioning to production work.

Key Requirements

  • •Demonstrate strong attention to detail.
  • •Exhibit professional verbal and written communication skills.
  • •Ability to problem-solve in a highly regulated, fast-paced environment.
  • •Process coverage-related Medicare requests with accuracy and compliance.
  • •Perform work using inbound/outbound phone interactions and fax-based casework.
Skills:Attention to detailCommunicationProblem-solving

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn