Automation Service Engineer I/II, Oncology

BillionToOne
Menlo Park
Workplace: OnsiteFull timeUSD 48.95 - 69.57 hourlyFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsEducation: bachelorsSkills: ["Documentation","Communication","Problem-solving","Multitasking","Customer focus"]

Provide onsite service support for laboratory operations by troubleshooting, maintaining, and repairing automated instrumentation used in next-generation sequencing workflows. Perform root-cause analysis and problem solving, coordinate maintenance and vendor interactions, and execute installation and qualification activities for new equipment. Partner with Quality Control to complete regulated documentation (GDP), manage equipment records and parts inventory, support process improvements, and represent automation equipment in cross-functional meetings.

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FursaFursa
BillionToOne
BillionToOne
1 day ago

Automation Service Engineer I/II, Oncology

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide onsite service support for laboratory operations by troubleshooting, maintaining, and repairing automated instrumentation used in next-generation sequencing workflows. Perform root-cause analysis and problem solving, coordinate maintenance and vendor interactions, and execute installation and qualification activities for new equipment. Partner with Quality Control to complete regulated documentation (GDP), manage equipment records and parts inventory, support process improvements, and represent automation equipment in cross-functional meetings.
Location: Menlo Park
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Provide service support, troubleshooting, and maintenance for automated processes and laboratory instrumentation.
  • •Perform and coordinate maintenance work on laboratory equipment, including root cause analysis and problem solving.
  • •Carry out Installation, Operational, and Process Qualifications on new equipment as needed.
  • •Collaborate with Quality Control to ensure GDP/regulatory documentation is completed accurately.
  • •Maintain equipment parts inventory and well-organized equipment records; prepare documentation and propose process improvement plans.

Pay and Benefits

Salary: USD 48.95 - 69.57 hourly
Equity and Bonus:Equity
Perks:Health Insurance401kPaid LeaveParental Leave

Key Requirements

  • •BS degree in a scientific discipline.
  • •3+ years troubleshooting and operating laboratory equipment, preferably high-throughput molecular biology equipment such as liquid handlers.
  • •Experience in a regulated environment (CLIA or similar is preferred).
  • •Strong customer-focused service and the ability to engage in constructive dialogue while maintaining transparency.
  • •Attention to detail and strong documentation skills (GDP), with problem-solving and prioritization in complex situations.
Experience:3+ yearsMolecular biologyNext generation sequencingLaboratory operationsHigh-throughput
Education:Bachelor's
Skills:DocumentationCommunicationProblem-solvingMultitaskingCustomer focus

Company Brief

BillionToOne
Develops molecular counting and sequencing technologies for precise genetic testing. Offers noninvasive prenatal tests and rare disease genomic assays to improve detection accuracy and reduce false positives for clinical and commercial labs.
Industry: Diagnostics
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Redwood City, United States
Founded: 2016
WebsiteLinkedIn