Customer Care Consultant Portal Support (Hybrid)

Serve as a Customer Care Consultant for a global partner support team, resolving multi-channel customer system and access issues through phone and active chat. You’ll manage ticket lifecycles in Salesforce, perform routine user setups, troubleshoot moderately complex discrepancies, and coordinate with internal partners to drive fast, accurate resolutions. The role emphasizes continuous process improvement and clear communication of technical workflows to non-technical users.