Customer Care Consultant Portal Support (Hybrid)

Motorola Solutions
United States
Workplace: HybridFull timeUSD 40,000 - 43,000 annuallyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Communication","Ownership","Follow-through","Adaptability","Multitasking"]

Serve as a Customer Care Consultant for a global partner support team, resolving multi-channel customer system and access issues through phone and active chat. You’ll manage ticket lifecycles in Salesforce, perform routine user setups, troubleshoot moderately complex discrepancies, and coordinate with internal partners to drive fast, accurate resolutions. The role emphasizes continuous process improvement and clear communication of technical workflows to non-technical users.

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FursaFursa
Motorola Solutions
Motorola Solutions
1 month ago

Customer Care Consultant Portal Support (Hybrid)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 25 days agoStatus: Live

Job Summary

Serve as a Customer Care Consultant for a global partner support team, resolving multi-channel customer system and access issues through phone and active chat. You’ll manage ticket lifecycles in Salesforce, perform routine user setups, troubleshoot moderately complex discrepancies, and coordinate with internal partners to drive fast, accurate resolutions. The role emphasizes continuous process improvement and clear communication of technical workflows to non-technical users.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Troubleshoot and resolve customer system and access issues through phone support, active chat support, and Salesforce Case Management.
  • •Analyze and resolve moderately complex system discrepancies to deliver customer-focused solutions.
  • •Perform routine technical user setups and manage application accessibility across platforms.
  • •Coordinate with internal business partners for fast, accurate issue resolution.
  • •Recommend continuous workflow and process improvements within the local service group.
Travel: Low travel

Pay and Benefits

Salary: USD 40,000 - 43,000 annually
Perks:Health InsuranceDentalVision401kPaid LeavePaid HolidaysEquity

Key Requirements

  • •High school diploma or equivalent.
  • •2+ years of customer service experience or a Bachelor's Degree in a related field.
  • •Legal authorization to work in the U.S. indefinitely; employer work permit sponsorship is not available.
  • •Experience using Salesforce Service Cloud to manage ticket lifecycles from intake to resolution.
  • •Ability to troubleshoot customer system/access issues and clearly communicate technical workflows to non-technical users.
Experience:2+ yearsCustomer serviceCustomer support
Education:High School
Skills:CommunicationOwnershipFollow-throughAdaptabilityMultitasking
Tech Stack:Salesforce Service Cloud

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Motorola Solutions
Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.
Industry: Surveillance & Security Hardware
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1928
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn