Customer Experience Supervisor (Maternity Cover- 2 years) (m/f/d)

Honeywell
Poland
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["People management","Communication","Relationship building","Ownership","Continuous improvement"]

Lead and manage a customer service team in Katowice, ensuring customer needs are met and SLAs are achieved. Plan resources for business continuity, monitor task assignment and daily performance, and drive process compliance using quality methodologies. Partner with business stakeholders, report KPIs in MOR meetings, and support global/regional standardization initiatives while coaching and developing direct reports.

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Honeywell
Honeywell
4 days ago

Customer Experience Supervisor (Maternity Cover- 2 years) (m/f/d)

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Last checked: 8 hours agoStatus: Live

Job Summary

Lead and manage a customer service team in Katowice, ensuring customer needs are met and SLAs are achieved. Plan resources for business continuity, monitor task assignment and daily performance, and drive process compliance using quality methodologies. Partner with business stakeholders, report KPIs in MOR meetings, and support global/regional standardization initiatives while coaching and developing direct reports.
Location: Poland
Workplace: Hybrid
Employment Type: Full time · 24 months
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Lead a team of customer service representatives to meet customer needs and expectations.
  • •Ensure timely task assignment and SLA-based processing through daily monitoring and intervention.
  • •Build partnerships with business stakeholders, act as the contact point, and drive actions from KPI meetings.
  • •Contribute to global/regional standardization efforts and apply HOS methodology, quality standards, and process compliance.
  • •Manage people performance through coaching, target setting, recruitment support, performance assessments, and succession planning.

Pay and Benefits

Perks:Health InsuranceLife InsuranceMultisport Card

Key Requirements

  • •Bachelor’s degree (or equivalent experience).
  • •Business fluent written and spoken English; other European languages are a plus.
  • •5+ years of customer support and/or experience in supply chain / order management / OtC-related roles.
  • •Strong CRM/ERP process knowledge; SAP is required.
  • •High MS Office skills (Excel, Word, Outlook, PowerPoint, Teams) and strong people management experience.
Experience:5+ yearsCustomer supportSupply chainOrder management
Education:Bachelor's
Skills:People managementCommunicationRelationship buildingOwnershipContinuous improvement
Certifications:Six Sigma
Languages:English
Tech Stack:SAPCRMERPMS OfficeExcelWordOutlookPowerPointTeamsSharePoint

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
Glassdoor
Glassdoor: 3.8
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