DocuSign

1 day ago

Strategic Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Own a portfolio of customer accounts and renewals in an assigned territory, serving as a customer adoption advisor. Develop and drive customer success and value strategies, identify growth opportunities, negotiate favorable renewal terms, and improve outcomes through insights and regular business reviews. Collaborate with Sales, Pricing, Legal, Revenue Operations, and Product to reduce renewal risk, track forecasts, and protect customer trust while driving revenue targets.

Location: Brazil

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own a portfolio of accounts and renewals in an assigned territory and serve as primary customer point of contact.
•Prevent risk and drive growth through early engagement, delivering value, and supporting renewal outcomes.
•Achieve financial and strategic targets including revenue, bookings, and billings.
•Maintain and update a rolling forecast and communicate renewal risk to internal resources to develop resolution strategies.
•Conduct regular business reviews and drive adoption by analyzing usage/health/data/behavior to prioritize the best customer outcomes.

Key Requirements

•8+ years of experience in Sales, Renewal Management, Account Management and/or Customer Success, ideally in SaaS offerings.
•Experience in quota-carrying roles with a proven track record of meeting KPIs.
•Successful experience with deal negotiation cycles and navigating internally and with customers in a trusted advisor/consultative approach.
•BA/BS degree or equivalent work experience.
•Strong contract negotiation skills and experience driving contracts to completion on-time.

Experience:SaaS

Education:Bachelor's

Skills:Strategic thinkingCommunicationConsultative approachAdaptabilityOrganization

Languages:English

Tech Stack:SalesforceCRM

Company Brief

DocuSign

Provides a cloud-based electronic signature and intelligent agreement management platform that automates document workflows, identity verification, contract lifecycle management, and agreement analytics for enterprises and individuals worldwide.

Industry: LegalTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2003

Glassdoor: 3.6

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

DocuSign

1 day ago

Strategic Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Brazil

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own a portfolio of accounts and renewals in an assigned territory and serve as primary customer point of contact.
•Prevent risk and drive growth through early engagement, delivering value, and supporting renewal outcomes.
•Achieve financial and strategic targets including revenue, bookings, and billings.
•Maintain and update a rolling forecast and communicate renewal risk to internal resources to develop resolution strategies.
•Conduct regular business reviews and drive adoption by analyzing usage/health/data/behavior to prioritize the best customer outcomes.

Key Requirements

•8+ years of experience in Sales, Renewal Management, Account Management and/or Customer Success, ideally in SaaS offerings.
•Experience in quota-carrying roles with a proven track record of meeting KPIs.
•Successful experience with deal negotiation cycles and navigating internally and with customers in a trusted advisor/consultative approach.
•BA/BS degree or equivalent work experience.
•Strong contract negotiation skills and experience driving contracts to completion on-time.

Experience:SaaS

Education:Bachelor's

Skills:Strategic thinkingCommunicationConsultative approachAdaptabilityOrganization

Languages:English

Tech Stack:SalesforceCRM

Company Brief

DocuSign

Industry: LegalTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2003

Glassdoor: 3.6

Website LinkedIn Glassdoor