Customer Service Technician

Applied Materials
Singapore
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesSkills: ["Communication","Safety awareness","Customer service","Problem-solving","Analytical skills"]

Perform Tier I technical procedures, including wafer measurement and independent preventative maintenance such as wet cleans. Support kit management quality by disassembling, cleaning, and rebuilding kits, and assist senior engineers with corrective maintenance. Diagnose and resolve basic technical problems using documentation and test equipment, while following IP and safety guidelines and representing the company professionally to customers. Work in a clean-room environment using required PPE and handle physically demanding tasks.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Applied Materials
Applied Materials
6 months ago

Customer Service Technician

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Perform Tier I technical procedures, including wafer measurement and independent preventative maintenance such as wet cleans. Support kit management quality by disassembling, cleaning, and rebuilding kits, and assist senior engineers with corrective maintenance. Diagnose and resolve basic technical problems using documentation and test equipment, while following IP and safety guidelines and representing the company professionally to customers. Work in a clean-room environment using required PPE and handle physically demanding tasks.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Entry level

Key Responsibilities

  • •Perform standard Tier I procedures including wafer measurement.
  • •Conduct preventative maintenance and wet cleans; assist senior engineers with corrective maintenance as needed.
  • •Disassemble, clean, and rebuild kits as part of kit management quality.
  • •Learn and apply diagnostic techniques using documentation and test equipment; diagnose and resolve basic technical problems.
  • •Follow IP and safety guidelines, maintain good customer service skills and a professional demeanor, and work safely in a clean-room environment with required PPE.

Key Requirements

  • •Performs standard Tier I procedures including wafer measurement.
  • •Performs preventative maintenance and wet cleans independently, and assists senior engineers with corrective maintenance.
  • •Uses diagnostic techniques with documentation and test equipment to identify and resolve basic technical problems.
  • •Performs kit management quality tasks by disassembling, cleaning, and rebuilding kits.
  • •Works safely in a clean-room environment, including using appropriate PPE and following all safety procedures.
Skills:CommunicationSafety awarenessCustomer serviceProblem-solvingAnalytical skills
Tech Stack:Knowledge management systemsDocumentationTest equipmentHand toolsPower tools

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor