Stride Learning

5 days ago

Client Success Analyst (Contractor)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Support K-12 private school partners as a contractor, coordinating project tasks, administrative operations, and partner communications to improve satisfaction measured by CSAT. Own partner relationships as a trusted resource, provide regular status updates on support and platform enhancements, and monitor growth/retention metrics. Collaborate with academics and operations, escalate technical issues with appropriate resources, and analyze key data to recommend program improvements.

Location: United States

Workplace: Remote

Employment Type: Contract

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Provide regular updates to partners on progress, timelines, operations, and promotions.
•Maintain understanding of customer needs and contract terms to support compliance with account managers.
•Own trusted-partner relationships with stakeholders by soliciting feedback and responding proactively.
•Coordinate internal projects and resources to improve partner satisfaction and meet growth/retention targets.
•Monitor program outcomes, analyze key data, escalate technical issues, and provide recommendations with cross-functional teams.

Travel: Low travel

Pay and Benefits

Salary: USD 18 - 23.4 hourly

Perks:Health InsurancePaid Leave

Key Requirements

•3–5 years of educational experience.
•Prior experience using the Salesforce platform.
•Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, Project) and web tools.
•Ability to travel 10% of the time.
•Strong attention to detail and ability to handle high-volume requests accurately and efficiently.

Experience:3-5 yearsEducationK-12Education technology

Skills:Attention to detailCollaborationCommunicationTime managementCustomer-focused mindset

Tech Stack:SalesforceMicrosoft OfficeOutlookWordExcelPowerPointProjectVisioWeb

Company Brief

Stride Learning

Builds digital learning solutions and instructional design services for organizations and educators, offering personalized curriculum, training, and professional development aimed at improving learner outcomes and engagement.

Industry: EdTech

Website

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Stride Learning

5 days ago

Client Success Analyst (Contractor)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Contract

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Provide regular updates to partners on progress, timelines, operations, and promotions.
•Maintain understanding of customer needs and contract terms to support compliance with account managers.
•Own trusted-partner relationships with stakeholders by soliciting feedback and responding proactively.
•Coordinate internal projects and resources to improve partner satisfaction and meet growth/retention targets.
•Monitor program outcomes, analyze key data, escalate technical issues, and provide recommendations with cross-functional teams.

Travel: Low travel

Pay and Benefits

Salary: USD 18 - 23.4 hourly

Perks:Health InsurancePaid Leave

Key Requirements

•3–5 years of educational experience.
•Prior experience using the Salesforce platform.
•Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, Project) and web tools.
•Ability to travel 10% of the time.
•Strong attention to detail and ability to handle high-volume requests accurately and efficiently.

Experience:3-5 yearsEducationK-12Education technology

Skills:Attention to detailCollaborationCommunicationTime managementCustomer-focused mindset

Tech Stack:SalesforceMicrosoft OfficeOutlookWordExcelPowerPointProjectVisioWeb

Company Brief

Stride Learning

Industry: EdTech

Website