Large Loss Handler

Marshmallow
London
Workplace: HybridFull timeFunction: OtherSkills: ["Empathy","Commercial decision-making","Thorough investigation","Stakeholder management","Coaching"]

Manage a portfolio of high-value motor claims (typically £250,000+) through pre- and post-litigation. Investigate liability, indemnity, and coverage, set proactive commercial and empathetic strategies, and reserve accurately for complex injuries and future losses. Identify recovery opportunities, coordinate with panel solicitors and reinsurers, and help shape the Large Loss strategy while coaching colleagues and sharing technical expertise.

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Marshmallow
Marshmallow
1 day ago

Large Loss Handler

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Manage a portfolio of high-value motor claims (typically £250,000+) through pre- and post-litigation. Investigate liability, indemnity, and coverage, set proactive commercial and empathetic strategies, and reserve accurately for complex injuries and future losses. Identify recovery opportunities, coordinate with panel solicitors and reinsurers, and help shape the Large Loss strategy while coaching colleagues and sharing technical expertise.
Location: London
Workplace: Hybrid
Employment Type: Full time

Key Responsibilities

  • •Manage a portfolio of high-value motor claims through pre- and post-litigation.
  • •Investigate liability, indemnity, and coverage while setting proactive, commercial and empathetic claim strategies.
  • •Reserve accurately for complex injuries and future losses using available evidence and tools such as PI Calc.
  • •Identify recovery opportunities (subrogation, contribution, and beyond) and ensure relevant teams action them.
  • •Collaborate with panel solicitors, reinsurers and internal teams to reduce claim lifecycles, control legal spend, and pursue recovery opportunities; shape Large Loss strategy and share technical knowledge.

Pay and Benefits

Perks:Health InsuranceLearning BudgetPaid LeaveRemote Work

Key Requirements

  • •Strong experience managing high-value or catastrophic motor bodily injury claims with current authority of at least £250,000.
  • •Deep knowledge of liability, indemnity, causation, reserving, future losses, the Ogden discount rate, and complex medical issues.
  • •Experience handling litigated claims and applying relevant procedures and frameworks, including CPR, PPOS and MIB technical disputes.
  • •Balance empathy for customers with proactive, commercial decision-making.
  • •Thoroughly investigate complex issues and own decisions through to settlement.
Skills:EmpathyCommercial decision-makingThorough investigationStakeholder managementCoaching
Tech Stack:PI Calc

Company Brief

Marshmallow
Marshmallow is a UK-based insurtech that provides tech-driven motor insurance and financial products focused on migrants and underserved customers, using data and underwriting technology to offer fairer pricing and expand into wider financial services.
Industry: InsurTech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Headquarters: London, United Kingdom
Founded: 2017
Glassdoor
Glassdoor: 3.4
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