Customer Success Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Support enterprise accounts by partnering with Enterprise Customer Success Managers (CSMs) as the primary point of support. Prepare account materials, reporting, and action items for meetings, business reviews, and renewals; coordinate with internal support, product, and implementation teams to resolve issues; and monitor usage/adoption to flag risks early. Join some onsite customer visits with travel of 25–35% to help with meetings, training, and reviews while keeping CRM records accurate.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Partner closely with Enterprise CSMs as the primary point of support across a portfolio of enterprise accounts without direct relationship ownership.
•Prepare account materials, data, and reporting ahead of customer meetings, business reviews, and renewals.
•Track action items, follow-ups, and open issues for enterprise accounts and keep the CSM informed of account health and status.
•Coordinate with internal teams (support, product, implementation) to resolve enterprise account issues quickly.
•Monitor usage and adoption data to flag risks or opportunities; support onboarding/training logistics as directed by the CSM.

Travel: High travel

Key Requirements

•5+ years of experience in customer success, account management, support, or a related customer-facing role.
•Strong organizational skills to manage multiple accounts and priorities.
•Clear written and verbal communication, including comfort presenting to customers alongside a CSM.
•Collaborative mindset focused on helping the Enterprise CSM and account be more effective.
•Willingness and ability to travel 25–35% of the time.

Skills:Organizational skillsCommunicationCollaborationCustomer-facing comfortPrioritization

Tech Stack:SalesforceHubSpotGainsightCRMCustomer success platforms

Company Brief

SubBase

Provides subscription billing and recurring revenue infrastructure for businesses, offering tools to manage plans, invoices, payments, and customer subscriptions via an API-first platform aimed at SaaS and digital companies.

Industry: Fintech Infrastructure

Company Size: Small (11 to 50 employees)

Website

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SubBase

5 days ago

Customer Success Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Partner closely with Enterprise CSMs as the primary point of support across a portfolio of enterprise accounts without direct relationship ownership.
•Prepare account materials, data, and reporting ahead of customer meetings, business reviews, and renewals.
•Track action items, follow-ups, and open issues for enterprise accounts and keep the CSM informed of account health and status.
•Coordinate with internal teams (support, product, implementation) to resolve enterprise account issues quickly.
•Monitor usage and adoption data to flag risks or opportunities; support onboarding/training logistics as directed by the CSM.

Travel: High travel

Key Requirements

•5+ years of experience in customer success, account management, support, or a related customer-facing role.
•Strong organizational skills to manage multiple accounts and priorities.
•Clear written and verbal communication, including comfort presenting to customers alongside a CSM.
•Collaborative mindset focused on helping the Enterprise CSM and account be more effective.
•Willingness and ability to travel 25–35% of the time.

Skills:Organizational skillsCommunicationCollaborationCustomer-facing comfortPrioritization

Tech Stack:SalesforceHubSpotGainsightCRMCustomer success platforms

Company Brief

SubBase

Industry: Fintech Infrastructure

Company Size: Small (11 to 50 employees)

Website