Senior Manager, Forward Deployed Engineering

Intercom
San Francisco
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Leadership","Communication","Mentoring","Strategic thinking","Presentation"]

Senior, commercially fluent engineering leader responsible for building and guiding Intercom’s Forward Deployed Engineering team focused on complex, large enterprise deployments. You’ll couple technical delivery with business value, collaborate with Sales, Solutions and Product, codify field learnings into tools and playbooks, and drive customer outcomes and roadmap influence in a hybrid, globally-partnered environment.

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Intercom
Intercom
5 months ago

Senior Manager, Forward Deployed Engineering

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Last checked: 18 hours agoStatus: Live

Job Summary

Senior, commercially fluent engineering leader responsible for building and guiding Intercom’s Forward Deployed Engineering team focused on complex, large enterprise deployments. You’ll couple technical delivery with business value, collaborate with Sales, Solutions and Product, codify field learnings into tools and playbooks, and drive customer outcomes and roadmap influence in a hybrid, globally-partnered environment.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead, coach, and nurture a high-performing FDE team while operating under pressure in high-stakes customer engagements.
  • •Own end-to-end outcomes through clarity in communication, speed of execution, tight coordination, and technical quality.
  • •Operate as a player-coach, actively engaging in strategic deals while developing team capabilities.
  • •Support complex, seven-figure opportunities with technical guidance, architecture, demos, and product evaluation support, as well as sales expertise.
  • •Codify successful deployments into reusable tools, playbooks, and inputs to the product roadmap, and create leverage for Intercom and our customers.

Pay and Benefits

Equity and Bonus:Equity
Perks:MedicalDentalVision401kRsusEquity

Key Requirements

  • •5+ years of technical experience in roles such as Software Engineer, Forward Deployed Engineer, Solutions Architect, Applied AI or related technical roles.
  • •3+ years of experience leading technical customer-facing teams, with a proven track record of hiring, mentoring, and managing high-performing teams.
  • •Experience selling and deploying AI, data, or highly technical products in complex enterprise environments.
  • •Comfortable with a problem space that is ambiguous in nature, and capable of translating that ambiguity into clear signals for Product and Engineering and for positive customer outcomes.
  • •Ability to flex working hours to partner with global teams. Excellent communication and presentation skills.
Experience:5+ yearsEnterprise softwareAISaaS
Skills:LeadershipCommunicationMentoringStrategic thinkingPresentation
Languages:English

Company Brief

Intercom
Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn