Coordinator, Customer Office

Chep
Madrid
Workplace: HybridFull timeFunction: Executive & General ManagementExperience: 3-5 yearsSkills: ["Communication","Organization","Time management","Attention to detail","Teamwork"]

Own the administrative side of customer account management for a regional portfolio, ensuring timely, accurate resolution of customer requests. Manage onboarding support, master data, documentation, billing activities, and dispute resolution while maintaining data integrity in relevant systems. Collaborate with Account Managers and internal teams (Sales, Finance, Operations) to deliver a seamless customer experience and proactively improve processes, service levels, and retention through customer advocacy.

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FursaFursa
Chep
Chep
1 week ago

Coordinator, Customer Office

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own the administrative side of customer account management for a regional portfolio, ensuring timely, accurate resolution of customer requests. Manage onboarding support, master data, documentation, billing activities, and dispute resolution while maintaining data integrity in relevant systems. Collaborate with Account Managers and internal teams (Sales, Finance, Operations) to deliver a seamless customer experience and proactively improve processes, service levels, and retention through customer advocacy.
Location: Madrid
Workplace: Hybrid
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Professionally manage and resolve customer inquiries, complaints, and requests in line with SLAs.
  • •Facilitate customer onboarding setup and deliver system training as needed.
  • •Collaborate cross-functionally to support seamless customer experience from order processing to issue resolution.
  • •Maintain accurate customer information and service request data in relevant systems to support performance tracking and reporting.
  • •Conduct regular account reviews and contribute ideas to continuously improve customer service processes and increase service levels.

Key Requirements

  • •3-5 years of customer service experience, ideally with supply chain exposure.
  • •Ability to communicate clearly and professionally with internal and external stakeholders.
  • •Strong organization, time management, prioritization, and attention to detail to ensure high accuracy.
  • •Solution-focused, collaborative approach with an understanding of how internal tasks impact customer experience and business growth.
  • •Good working knowledge of MS Office (Excel, Word, PowerPoint) and experience with Salesforce and SAP.
Experience:3-5 yearsCustomer serviceSupply chain
Skills:CommunicationOrganizationTime managementAttention to detailTeamwork
Languages:FrenchEnglishSpanish
Tech Stack:MS OfficeExcelWordPowerPointSalesforceSAPSalesforce and SAP

Company Brief

Chep
Provides pooled pallets, crates and containers and supply-chain logistics services to manufacturers, retailers and logistics providers globally, enabling transport, storage and returnable packaging solutions that reduce cost, waste and complexity in multi-party supply chains.
Industry: Logistics
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: Sydney, Australia
WebsiteLinkedIn