Experience Owner I

Citizens Bank
Charlotte, Dallas
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 7+ yearsEducation: bachelorsSkills: ["Customer orientation","Collaboration","Innovation","Execution","Strategic thinking"]

Own and execute the Home Equity product roadmap by translating strategic goals into prioritized features, user stories, and acceptance criteria. Collaborate with technology, operations, risk, compliance, legal, analytics, and vendor teams to deliver customer-focused solutions. Lead agile backlog management and delivery, analyze customer feedback and market trends, drive continuous improvement across the customer journey, and communicate performance, risks, and outcomes to stakeholders and leadership.

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FursaFursa
Citizens Bank
Citizens Bank
2 days ago

Experience Owner I

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Own and execute the Home Equity product roadmap by translating strategic goals into prioritized features, user stories, and acceptance criteria. Collaborate with technology, operations, risk, compliance, legal, analytics, and vendor teams to deliver customer-focused solutions. Lead agile backlog management and delivery, analyze customer feedback and market trends, drive continuous improvement across the customer journey, and communicate performance, risks, and outcomes to stakeholders and leadership.
Location: Charlotte, Dallas
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Own and execute the Home Equity product roadmap, translating strategic goals into prioritized features, user stories, and acceptance criteria.
  • •Partner with Technology, Operations, Risk, Compliance, Legal, Analytics, and Vendor teams to deliver customer-focused solutions.
  • •Lead backlog management, prioritization, and agile delivery processes to maximize customer and business value.
  • •Analyze customer feedback, operational performance, market trends, and business metrics to identify opportunities for product enhancement.
  • •Drive continuous improvement across Home Equity customer journeys and support product launches, testing, change management, and post-implementation measurement.

Key Requirements

  • •7+ years of experience in product development, marketing, strategy, digital, process, and user interface design.
  • •Proven experience implementing strategies by setting realistic OKRs.
  • •Knowledge of agile approaches (e.g., XP, Kanban, Crystal, FDD) and design thinking, including front-to-back process reengineering and automation.
  • •Ability to link and synthesize data and research across the business and external market to drive product development and enable digitization.
  • •Produce detailed functional and information requirements models and documentation with strong storytelling to ensure impact and buy-in.
Experience:7+ yearsBankingProduct developmentCustomer experienceDigital experiencesAgile
Education:Bachelor's
Skills:Customer orientationCollaborationInnovationExecutionStrategic thinking
Tech Stack:AgileXPKanbanCrystalFDDDesign thinkingDigital-first

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website