Chef d'équipe des services, magasin (Montreal, QC, CA, H3B 5K4)

Sephora
Montreal
Workplace: OnsiteFull timeCAD 21.1 - 26.4 hourlyFunction: Hospitality & Food ServiceExperience: 1-3 yearsSkills: ["Customer service","Leadership","Influencing peers","Time management","Problem-solving","Teamwork","Initiative","Respect"]

Lead customer service across the Sephora store’s sales floor and ensure teams follow Sephora’s sales model while delivering exceptional service. Support visual merchandising standards in partnership with operations, act as a service lead for customers when needed, and manage staffing and floor zones based on business demands. Participate in interviewing when required and reinforce Sephora values, team engagement, and problem-solving to help the store meet and exceed targets.

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Sephora
Sephora
2 days ago

Chef d'équipe des services, magasin (Montreal, QC, CA, H3B 5K4)

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Last checked: 3 hours agoStatus: Live

Job Summary

Lead customer service across the Sephora store’s sales floor and ensure teams follow Sephora’s sales model while delivering exceptional service. Support visual merchandising standards in partnership with operations, act as a service lead for customers when needed, and manage staffing and floor zones based on business demands. Participate in interviewing when required and reinforce Sephora values, team engagement, and problem-solving to help the store meet and exceed targets.
Location: Montreal
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Manager level

Key Responsibilities

  • •Support all sales-floor areas by leading customer service in the store
  • •Ensure beauty advisors execute Sephora’s sales model and meet sales and occasion objectives
  • •Oversee visual merchandising by ensuring concepts and visual elements meet company standards
  • •Act as a service leader on the floor and collaborate with team members and customers
  • •Support talent and team engagement by participating in interviews and reinforcing Sephora values

Pay and Benefits

Salary: CAD 21.1 - 26.4 hourly

Key Requirements

  • •1-3 years of experience in a similar retail role in a store with comparable sales volume (or equivalent internal experience)
  • •Ability to influence peers and provide feedback/review (rétraction)
  • •Strong customer service skills
  • •Effective time management and problem-solving abilities
  • •Participate as needed in the team interview process and support hiring decisions
Experience:1-3 years
Skills:Customer serviceLeadershipInfluencing peersTime managementProblem-solvingTeamworkInitiativeRespect

Company Brief

Sephora
Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 1969
WebsiteLinkedIn