Wise

3 weeks ago

High Volume Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Own end-to-end customer support for Wise’s highest-volume Consumer and Business customers, acting as the single case owner until resolution. Deliver emotionally intelligent, compliant guidance on issues involving KYC and Financial Crime decisioning while reducing friction and strengthening loyalty. Manage multi-channel workflows, handle complex enquiries with autonomy, and provide feedback via root-cause analysis to improve processes, education, and product.

Location: Budapest

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Take cradle-to-grave ownership of customer enquiries and issues, remaining the single point of contact until resolved.
•Manage dynamic, high-volume workflows across different channels without sacrificing quality.
•Diagnose complex issues creatively, moving beyond standard procedures while considering regulatory and efficiency constraints.
•Collaborate with teams such as KYC and Financial Crime to facilitate issues and advocate for customers.
•Maintain High Volume KPIs, perform root-cause analysis, and document resolutions to scale learnings.

Pay and Benefits

Salary: HUF 750,000 monthly

Perks:RsusLearning BudgetPaid LeaveSabbatical Leave

Key Requirements

•2+ years in a customer-facing role in a high-volume, high-growth, complex customer servicing environment (e.g., FinTech, SaaS, Tech).
•A retention mindset with the ability to turn dissatisfied customers into loyal ones.
•Strong accountability: drive resolution to closure and take ownership of personal development and time management.
•Thrives with autonomy and empowerment to act in customers’ best interests while remaining compliant with regulation.
•Exceptional written and verbal communication, including explaining complex concepts simply and delivering difficult news professionally.

Experience:2+ yearsFintechSaaSCustomer support

Skills:Emotional intelligenceAccountabilityOwnershipEmpathyCommunication

Languages:English

Tech Stack:CRMsSupport toolsInternal systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Wise

Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 2011

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Wise

3 weeks ago

High Volume Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Budapest

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Take cradle-to-grave ownership of customer enquiries and issues, remaining the single point of contact until resolved.
•Manage dynamic, high-volume workflows across different channels without sacrificing quality.
•Diagnose complex issues creatively, moving beyond standard procedures while considering regulatory and efficiency constraints.
•Collaborate with teams such as KYC and Financial Crime to facilitate issues and advocate for customers.
•Maintain High Volume KPIs, perform root-cause analysis, and document resolutions to scale learnings.

Pay and Benefits

Salary: HUF 750,000 monthly

Perks:RsusLearning BudgetPaid LeaveSabbatical Leave

Key Requirements

•2+ years in a customer-facing role in a high-volume, high-growth, complex customer servicing environment (e.g., FinTech, SaaS, Tech).
•A retention mindset with the ability to turn dissatisfied customers into loyal ones.
•Strong accountability: drive resolution to closure and take ownership of personal development and time management.
•Thrives with autonomy and empowerment to act in customers’ best interests while remaining compliant with regulation.
•Exceptional written and verbal communication, including explaining complex concepts simply and delivering difficult news professionally.

Experience:2+ yearsFintechSaaSCustomer support

Skills:Emotional intelligenceAccountabilityOwnershipEmpathyCommunication

Languages:English

Tech Stack:CRMsSupport toolsInternal systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Wise

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 2011

Glassdoor: 3.8

Website LinkedIn Glassdoor