Senior Teller (Ha Noi, -, VN, 100000)

Oversee counter services and deliver accurate, efficient handling of cash and cheque transactions, money exchange, term deposits, demand drafts, and telegraphic transfers. Provide excellent customer service, support customer retention efforts, and introduce alternative channels like Personal Internet Banking. Supervise and train tellers for complex transactions, while monitoring teller interactions and managing face-to-face customer complaints. Ensure strict compliance with cash handling, internal controls, audits, and the Group Compliance Policy.