NTT

1 month ago

BPO Customer Care Associate

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Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Monitor customer calls and work items, capture quality scores, and ensure sampled reviews meet random/representative sampling rules. Manage weekly/monthly work volume and update monitoring tracking daily within service levels. Provide written quality assessment commentary aligned to the quality matrix, support calibration meetings, and prepare reports using established utilities. Help improve the quality monitoring methodology while following client specifications and processing standards.

Location: Chennai

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Remotely monitor calls and work items, capturing quality scores and updating tracking daily within service levels.
•Manage work volume to achieve committed weekly/monthly sample size and ensure representative random sampling per governance rules.
•Complete quality assessment evaluation forms with consistent written commentary and support balanced feedback/coaching for employees.
•Prepare reports on overall quality results using established reporting utilities and ensure adherence to client processing standards.
•Participate in calibration meetings and assist with improvement assessments to update quality programs and monitoring methodology.

Key Requirements

•Fluent English; French is a requirement.
•3–5 years’ experience in a data processing and/or call centre environment.
•Ability to handle multiple repetitive tasks and prioritize effectively.
•Detail-oriented with strong written/verbal communication and interpersonal skills.
•Strong computer skills using Windows-based tools including MS Word and Excel.

Experience:3-5 yearsCall centerCustomer serviceData processing

Skills:Detail orientedTeamworkSelf-motivatedContinuous improvementCommunication

Languages:EnglishFrench

Tech Stack:WindowsMS WordExcel

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT