Tier-1 Network Monitor/Help Desk Support

Provide Tier-1 network monitoring, operational support, and help desk services for the Air Force’s ISR mission at Langley AFB. You’ll conduct fault management, monitor nodes for integrity, respond to trouble calls, maintain trouble tickets and logs, and troubleshoot using network monitoring tools. You’ll also generate metrics and quarterly trend reporting for stakeholders, with support and escalation as needed under a 24/7 shift model.