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Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Customer Success Manager focused on Brasil partners, owning gross retention, CSAT, health and lock-in scores while driving adoption and value recognition. You’ll coordinate with Product Onboarding, Technical Account Management, and Account Management teams, acting as the primary partner contact. A technical background (reading API docs; HTML/CSS/XML) and 4+ years in customer-facing SaaS roles are expected.

Location: Brazil

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Own the partner relationship to drive retention, CSAT, health score and lock-in improvements.
•Coordinate with Product Onboarding, Technical Account Management, and Account Management teams to ensure seamless partner success.
•Serve as the primary point of contact for the partner and share expertise through internal knowledge sharing and projects.
•Apply a portfolio management mindset to manage multiple partner relationships and outcomes.
•Proactively identify opportunities to improve adoption and value realization based on partner needs.

Pay and Benefits

Perks:EsopSpotifyLearning BudgetVolunteer Time

Key Requirements

•University degree in Business, Marketing, Engineering, or related fields; MBA preferred
•4+ years of relevant work experience in customer-facing roles (customer success, account management, or strategic consulting) in SaaS
•Knowledge or experience with digital marketing, martech, or advertising
•Strong communication skills in writing and speaking (English & Portuguese; Spanish a plus)
•Strategic thinking with excellent project management skills

Experience:4+ yearsSaaSAdvertisingDigital marketing

Education:Bachelor's in Business/Marketing/EngineeringUniversity level degree as described

Skills:CommunicationRelationship-buildingProject managementStrategic thinking

Languages:EnglishPortugueseSpanish

Tech Stack:API documentationHTMLCSSXML

Company Brief

Insider

Provides a growth management and personalization platform that helps brands unify customer data, run personalized experiences across channels, and optimize acquisition, conversion, and retention using AI-driven segmentation and orchestration.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series C

Headquarters: Istanbul, Turkey

Founded: 2012

Website

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Insider

Recent

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Brazil

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Own the partner relationship to drive retention, CSAT, health score and lock-in improvements.
•Coordinate with Product Onboarding, Technical Account Management, and Account Management teams to ensure seamless partner success.
•Serve as the primary point of contact for the partner and share expertise through internal knowledge sharing and projects.
•Apply a portfolio management mindset to manage multiple partner relationships and outcomes.
•Proactively identify opportunities to improve adoption and value realization based on partner needs.

Pay and Benefits

Perks:EsopSpotifyLearning BudgetVolunteer Time

Key Requirements

•University degree in Business, Marketing, Engineering, or related fields; MBA preferred
•4+ years of relevant work experience in customer-facing roles (customer success, account management, or strategic consulting) in SaaS
•Knowledge or experience with digital marketing, martech, or advertising
•Strong communication skills in writing and speaking (English & Portuguese; Spanish a plus)
•Strategic thinking with excellent project management skills

Experience:4+ yearsSaaSAdvertisingDigital marketing

Education:Bachelor's in Business/Marketing/EngineeringUniversity level degree as described

Skills:CommunicationRelationship-buildingProject managementStrategic thinking

Languages:EnglishPortugueseSpanish

Tech Stack:API documentationHTMLCSSXML

Company Brief

Insider

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series C

Headquarters: Istanbul, Turkey

Founded: 2012

Website