Customer Success Manager

Insider
Brazil
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 4+ yearsEducation: bachelorsSkills: ["Communication","Relationship-building","Project management","Strategic thinking"]

Customer Success Manager focused on Brasil partners, owning gross retention, CSAT, health and lock-in scores while driving adoption and value recognition. You’ll coordinate with Product Onboarding, Technical Account Management, and Account Management teams, acting as the primary partner contact. A technical background (reading API docs; HTML/CSS/XML) and 4+ years in customer-facing SaaS roles are expected.

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FursaFursa
Insider
Insider
1 year ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Customer Success Manager focused on Brasil partners, owning gross retention, CSAT, health and lock-in scores while driving adoption and value recognition. You’ll coordinate with Product Onboarding, Technical Account Management, and Account Management teams, acting as the primary partner contact. A technical background (reading API docs; HTML/CSS/XML) and 4+ years in customer-facing SaaS roles are expected.
Location: Brazil
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own the partner relationship to drive retention, CSAT, health score and lock-in improvements.
  • •Coordinate with Product Onboarding, Technical Account Management, and Account Management teams to ensure seamless partner success.
  • •Serve as the primary point of contact for the partner and share expertise through internal knowledge sharing and projects.
  • •Apply a portfolio management mindset to manage multiple partner relationships and outcomes.
  • •Proactively identify opportunities to improve adoption and value realization based on partner needs.

Pay and Benefits

Perks:EsopSpotifyLearning BudgetVolunteer Time

Key Requirements

  • •University degree in Business, Marketing, Engineering, or related fields; MBA preferred
  • •4+ years of relevant work experience in customer-facing roles (customer success, account management, or strategic consulting) in SaaS
  • •Knowledge or experience with digital marketing, martech, or advertising
  • •Strong communication skills in writing and speaking (English & Portuguese; Spanish a plus)
  • •Strategic thinking with excellent project management skills
Experience:4+ yearsSaaSAdvertisingDigital marketing
Education:Bachelor's in Business/Marketing/EngineeringUniversity level degree as described
Skills:CommunicationRelationship-buildingProject managementStrategic thinking
Languages:EnglishPortugueseSpanish
Tech Stack:API documentationHTMLCSSXML

Company Brief

Insider
Provides a growth management and personalization platform that helps brands unify customer data, run personalized experiences across channels, and optimize acquisition, conversion, and retention using AI-driven segmentation and orchestration.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: Istanbul, Turkey
Founded: 2012
Website