Assistant Service Manager, Hayward

Lucid Motors
California
Workplace: OnsiteFull timeUSD 124,800 - 171,600 annuallyFunction: Administration & Executive AssistanceExperience: 5+ yearsEducation: bachelorsSkills: ["Leadership","Customer service","Communication","Organization","Continuous improvement"]

Assist the Service Manager in running day-to-day operations of the Lucid Service Center. Lead a team of service advisors, technicians, service assistants, and parts staff to ensure work orders are complete and repairs are delivered on time. Monitor performance, coach employees, manage timecards and schedules, handle customer concerns, ensure compliance with regulations and quality checks, and support administrative and people/safety needs to deliver a top-tier customer experience.

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Lucid Motors
Lucid Motors
1 month ago

Assistant Service Manager, Hayward

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Assist the Service Manager in running day-to-day operations of the Lucid Service Center. Lead a team of service advisors, technicians, service assistants, and parts staff to ensure work orders are complete and repairs are delivered on time. Monitor performance, coach employees, manage timecards and schedules, handle customer concerns, ensure compliance with regulations and quality checks, and support administrative and people/safety needs to deliver a top-tier customer experience.
Location: California
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Assist the Service Manager with day-to-day service center operations, including customer service interactions, reporting, and repairs.
  • •Manage and develop service team members by continually evaluating performance, providing feedback, and supporting ongoing training.
  • •Ensure compliance by maintaining working knowledge of industry standards, regulations, and restrictions, and ensuring department compliance.
  • •Delegate and direct service tasks to ensure client vehicles are repaired and returned on time; manage timecards and schedules.
  • •Perform quality control checks on completed repairs and address client concerns or complaints promptly and professionally.
Travel: Low travel

Pay and Benefits

Salary: USD 124,800 - 171,600 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisabilityPaid Leave401kEquity

Key Requirements

  • •Minimum 5 years of automotive service experience, including measuring team performance against KPIs (e.g., CSI, repair completion time, days down, PDI turnaround).
  • •Experience managing a team of technicians, including selection, development, performance management, engagement, and training.
  • •Exceptional ability to collaborate, motivate, and lead individuals, groups, and vendors.
  • •Verifiable track record of excellence in customer service.
  • •Advanced ability to use computer applications such as Microsoft Office and learn proprietary DMS software.
Experience:5+ yearsAutomotiveAutomotive serviceAutomotive service managementEV
Education:Bachelor's in Automotive Technology or Business Management
Skills:LeadershipCustomer serviceCommunicationOrganizationContinuous improvement
Licenses:Valid driver’s license
Certifications:ASEEPA 609CPR
Languages:English
Tech Stack:Microsoft OfficeDMS

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn