Technical Support Partner

Waitrose & Partners
Nottingham
Workplace: OnsiteFull timeGBP 28,400 - 34,400 annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Empathy","Customer service","Troubleshooting","Problem-solving"]

Serve as the first point of contact for customers with technical issues on electrical products sold in John Lewis. Diagnose and troubleshoot product-related queries, and coordinate with repairers and suppliers to resolve issues quickly. Provide exceptional customer service, keep customers updated on repair progress, and follow business systems and processes. Support the wider shop team with general shop-keeping and customer service tasks across varied full-time hours.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Waitrose & Partners
Waitrose & Partners
2 hours ago

Technical Support Partner

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Serve as the first point of contact for customers with technical issues on electrical products sold in John Lewis. Diagnose and troubleshoot product-related queries, and coordinate with repairers and suppliers to resolve issues quickly. Provide exceptional customer service, keep customers updated on repair progress, and follow business systems and processes. Support the wider shop team with general shop-keeping and customer service tasks across varied full-time hours.
Location: Nottingham
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Offer exceptional customer service with empathy for customers’ product-related issues.
  • •Troubleshoot technical issues as a first point of resolution where possible.
  • •Liaise with repairers and suppliers when required to resolve product issues quickly.
  • •Keep customers up to date with product repairs.
  • •Support the wider shop team with general shop-keeping tasks and customer service.

Pay and Benefits

Salary: GBP 28,400 - 34,400 annually

Key Requirements

  • •Good communication skills to engage with third-party suppliers and internal stakeholders.
  • •High level of product knowledge and expertise.
  • •Technical support experience.
  • •Ability to troubleshoot product-related issues.
  • •Experience in a customer-facing retail environment (desirable).
Experience:RetailCustomer support
Skills:CommunicationEmpathyCustomer serviceTroubleshootingProblem-solving

Company Brief

Waitrose & Partners
Waitrose & Partners is a UK supermarket chain offering groceries, fresh produce, and premium food products through its network of stores and online shopping. It is part of the John Lewis Partnership and emphasizes quality, customer service, and ethical sourcing.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Bracknell, United Kingdom
Founded: 1904
WebsiteLinkedIn