Red Hat

1 day ago

Customer Support Specialist - Technical

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Maintain academic integrity for Red Hat performance-based remote proctoring exams by validating candidate credentials and monitoring sessions for protocol variances. Manage multiple certification exams simultaneously, ensure sessions start and complete on time, and escalate as needed. Coordinate with the exam support back-end to deliver consistent, accurate technical assistance, records, and guidance to exam participants across support shifts.

Location: Brno

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Validate the identity of exam candidates to maintain academic integrity
•Manage multiple simultaneous certification exam sessions
•Ensure timely start and completion of each individual exam session
•Monitor candidates remotely and intervene when protocol variances occur
•Coordinate with the Exam Support team to provide technical assistance and escalate to a manager as appropriate

Key Requirements

•3+ years of customer-facing experience in a support role with global customer exposure
•Ability to work in shifts outside normal business hours
•Excellent written and verbal communication skills in English; additional language is a plus
•Fast typing skills with high accuracy
•Advanced technical skills with browsers and network troubleshooting

Experience:3+ years

Skills:CommunicationDetail-orientedMulti-taskingTime management

Languages:EnglishGermanArabic

Tech Stack:BrowsersNetwork trouble shooting

Company Brief

Red Hat

Provides enterprise open-source software solutions, including Red Hat Enterprise Linux, middleware, cloud, container, and Kubernetes technologies, delivering support, services, and solutions for hybrid cloud environments.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Unicorn (USD 1B+)

Funding: IPO / Publicly Listed

Headquarters: Raleigh, United States

Founded: 1993

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Red Hat

1 day ago

Customer Support Specialist - Technical

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Brno

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Validate the identity of exam candidates to maintain academic integrity
•Manage multiple simultaneous certification exam sessions
•Ensure timely start and completion of each individual exam session
•Monitor candidates remotely and intervene when protocol variances occur
•Coordinate with the Exam Support team to provide technical assistance and escalate to a manager as appropriate

Key Requirements

•3+ years of customer-facing experience in a support role with global customer exposure
•Ability to work in shifts outside normal business hours
•Excellent written and verbal communication skills in English; additional language is a plus
•Fast typing skills with high accuracy
•Advanced technical skills with browsers and network troubleshooting

Experience:3+ years

Skills:CommunicationDetail-orientedMulti-taskingTime management

Languages:EnglishGermanArabic

Tech Stack:BrowsersNetwork trouble shooting

Company Brief

Red Hat

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Unicorn (USD 1B+)

Funding: IPO / Publicly Listed

Headquarters: Raleigh, United States

Founded: 1993

Website LinkedIn