Lead Technical Writer

Salesforce
San Francisco, Seattle, Bellevue
Workplace: OnsiteFull timeUSD 143,400 - 216,900 annuallyFunction: Content & Editorial (Writing/Editing)Experience: 8-10 yearsSkills: ["Project management","Stakeholder management","Self-management","Attention to detail","Communication"]

Lead technical documentation and in-app assistance for Agentforce Sales and Salesforce Suites, creating accurate, approachable content for admin, end-user, and developer audiences. Own documentation lifecycle from authoring and updates to maintaining guides, online help, and other support materials. Partner closely with product managers, engineers, and UX in an Agile environment, applying GenAI concepts to improve speed and quality while managing scope, priorities, and stakeholder expectations.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Salesforce
Salesforce
4 days ago

Lead Technical Writer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Lead technical documentation and in-app assistance for Agentforce Sales and Salesforce Suites, creating accurate, approachable content for admin, end-user, and developer audiences. Own documentation lifecycle from authoring and updates to maintaining guides, online help, and other support materials. Partner closely with product managers, engineers, and UX in an Agile environment, applying GenAI concepts to improve speed and quality while managing scope, priorities, and stakeholder expectations.
Location: San Francisco, Seattle, Bellevue
Workplace: Onsite
Employment Type: Full time
Job Function: Content & Editorial (Writing/Editing)
Seniority: Mid level

Key Responsibilities

  • •Own, create, and maintain documentation and in-app assistance for Salesforce applications, primarily Agentforce Sales and Salesforce Suites.
  • •Collaborate with product managers, engineers, and UX to produce online help, in-app assistance, guides, and videos in an Agile environment.
  • •Define scope for ambiguous requests and manage priorities across multiple content workstreams.
  • •Use Gen AI tools and concepts to expedite the content development lifecycle while maintaining quality.
  • •Contribute to API documentation by reading and understanding code samples and translating technical information into customer-ready content.

Pay and Benefits

Salary: USD 143,400 - 216,900 annually
Perks:MedicalDentalVisionHealth InsurancePaid Parental401kLife InsuranceDisability InsuranceEquity

Key Requirements

  • •8-10+ years of experience documenting software for admin and end-user audiences.
  • •Ability to write accurate, concise, and approachable content.
  • •Familiarity with Gen AI tools and concepts, with a desire to use gen AI to expedite the content development lifecycle.
  • •Excellent project and stakeholder management skills.
  • •Experience creating documentation using common XML-based authoring tools (e.g., Markdown, Oxygen, or Flare) and source control (e.g., Perforce or Git).
Experience:8-10 yearsSoftware documentationGenAIAgile
Skills:Project managementStakeholder managementSelf-managementAttention to detailCommunication
Tech Stack:MarkdownOxygenFlarePerforceGitGen AIAPI documentationXML-based authoring tools

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor