Sr. Director, Strategy & Operations - Customer Success

Zscaler
United States
Workplace: RemoteFull timeUSD 203,000 - 290,000Function: Customer Success & Account ManagementSkills: ["Ownership","Integrity","Problem-solving","Growth mindset","Collaboration"]

Lead Strategy and Delivery Operations for the Customer Success organization, driving operational rigor, planning excellence, and cross-functional alignment to improve scalability and customer outcomes. Own CS business operations and service portfolio management, run executive business cadences like QBRs and AOP, partner with Finance on resource and investment planning, and identify opportunities to apply AI, automation, and data-driven insights across CS operations.

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FursaFursa
Zscaler
Zscaler
4 days ago

Sr. Director, Strategy & Operations - Customer Success

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Lead Strategy and Delivery Operations for the Customer Success organization, driving operational rigor, planning excellence, and cross-functional alignment to improve scalability and customer outcomes. Own CS business operations and service portfolio management, run executive business cadences like QBRs and AOP, partner with Finance on resource and investment planning, and identify opportunities to apply AI, automation, and data-driven insights across CS operations.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Director level

Key Responsibilities

  • •Lead Strategy and Delivery Operations for the Customer Success organization, owning CS business operations, services portfolio management, NPI, and vendor management.
  • •Drive operational rigor and business discipline through QBRs, AOP, business cadences, and executive performance reviews.
  • •Partner with Finance and Customer Success leadership on resource planning, capacity planning, and investment prioritization.
  • •Identify and lead opportunities to apply AI, automation, and data-driven insights across Customer Success operations.
  • •Serve as a key cross-functional partner to Sales, Product, Finance, IT, and Engineering to represent Customer Success needs and drive alignment.

Pay and Benefits

Salary: USD 203,000 - 290,000
Perks:Health InsuranceParental LeaveRetirement

Key Requirements

  • •Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance workflows and problem-solving.
  • •Experience in Strategy & Operations, Business Operations, Customer Success Operations, or related operational leadership roles.
  • •Experience supporting or partnering closely with Customer Success, Customer Support, Technical Success, or Professional Services organizations.
  • •Proven success leading and building high-performing teams, including leadership of senior individual contributors and people managers.
  • •Strong experience driving business planning, operating cadences, KPI development, performance management, and cross-functional execution.
Experience:B2B SaaSTechnologyCustomer Success Operations
Skills:OwnershipIntegrityProblem-solvingGrowth mindsetCollaboration
Tech Stack:AIAutomationData-driven insights

Company Brief

Zscaler
Provides cloud-native security platform delivering secure access, threat protection, and zero trust services to organizations, enabling secure internet and private application access without traditional network appliances.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 2007
WebsiteLinkedIn