Client Service Banker – Contact Center

Serve as the primary point of contact for inbound client phone calls, handling call routing, authentication, and issue triage. Resolve everyday banking needs with first-call resolution, support debit/ATM and digital banking, and educate clients on self-service tools. De-escalate concerns with empathy, document interactions in CRM systems, and follow identity verification, privacy, and fraud-prevention procedures while meeting service, quality, and productivity goals onsite with assigned shifts.