Global Payments

1 day ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Own customer outcomes for a portfolio of merchant partners on the Small & Medium Enterprise team. Drive revenue growth through upselling and cross-selling, strengthen retention and loyalty, and provide consultative recommendations to help clients optimize payment solutions. Tackle complex customer issues, accelerate resolution, and deliver seamless experiences that build confidence in Global Payments while supporting long-term adoption of innovative payment technologies.

Location: Toronto

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Drive revenue growth across your merchant portfolio by expanding solution adoption and contributing to sustainable growth via upselling and cross-selling.
•Strengthen client retention and loyalty by proactively addressing business needs, resolving challenges, and building trusted partnerships.
•Provide consultative expertise by delivering insights and recommendations to help clients optimize payment solutions and improve efficiency.
•Champion exceptional customer outcomes by owning complex issues, accelerating resolution, and creating seamless experiences.
•Help merchants adopt payment technologies and services that drive operational improvements and long-term value.

Key Requirements

•Experience in sales, account management, customer success, or a related client-facing role with growth and retention results.
•Strong relationship-building and negotiation skills to influence decisions and create client value.
•Excellent verbal and written communication skills across multiple channels.
•Strong business acumen, analytical thinking, and problem-solving for customer-focused decisions.
•Postsecondary education in Business, Sales, Marketing, or a related discipline, or equivalent relevant experience.

Skills:Relationship-buildingNegotiationCommunicationAnalytical thinkingProblem-solving

Languages:EnglishFrench

Company Brief

Global Payments

Global Payments provides payment technology and software solutions for merchants, issuers, and partners worldwide, enabling electronic payments, omni-channel commerce, and value-added services across industries.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Atlanta, United States

Founded: 2001

Website LinkedIn

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Global Payments

1 day ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Toronto

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Drive revenue growth across your merchant portfolio by expanding solution adoption and contributing to sustainable growth via upselling and cross-selling.
•Strengthen client retention and loyalty by proactively addressing business needs, resolving challenges, and building trusted partnerships.
•Provide consultative expertise by delivering insights and recommendations to help clients optimize payment solutions and improve efficiency.
•Champion exceptional customer outcomes by owning complex issues, accelerating resolution, and creating seamless experiences.
•Help merchants adopt payment technologies and services that drive operational improvements and long-term value.

Key Requirements

•Experience in sales, account management, customer success, or a related client-facing role with growth and retention results.
•Strong relationship-building and negotiation skills to influence decisions and create client value.
•Excellent verbal and written communication skills across multiple channels.
•Strong business acumen, analytical thinking, and problem-solving for customer-focused decisions.
•Postsecondary education in Business, Sales, Marketing, or a related discipline, or equivalent relevant experience.

Skills:Relationship-buildingNegotiationCommunicationAnalytical thinkingProblem-solving

Languages:EnglishFrench

Company Brief

Global Payments

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Atlanta, United States

Founded: 2001

Website LinkedIn