Kempinski

1 week ago

Rooms Controller (m/w/*)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Act as the operational link for the Front Office team, coordinating real-time information and ensuring smooth room status and repair workflows in collaboration with Housekeeping and Technik. Manage room assignments and last-minute bookings with attention to guest preferences, handle inbound calls and emails professionally, and oversee follow-ups for requests. Support quality excellence through briefings, tracking KPIs, maintaining guest data, and reporting trends to the Front Office Managerin.

Location: Berlin

Workplace: Onsite

Employment Type: Full time

Job Function: Finance & Accounting

Key Responsibilities

•Coordinate operations as the central interface between Housekeeping and Technik, prioritizing cleaning status and repair orders and managing “Out of Order” rooms and inventory under the Front Office Managerin.
•Monitor room allocations and last-minute bookings while considering guest profiles and preferences.
•Manage inbound calls and emails (Front Office Inbox), route information to the right departments, and ensure timely, accurate follow-up.
•Proactively capture and coordinate guest requests with Concierge, Guest Relations, and Room Service, and handle complaints by forwarding them to the final solution.
•Align daily business forecast with staffing plans, document and archive data, maintain the guest database, and report trends based on logged requests and calls.

Pay and Benefits

Perks:Learning BudgetMeal AllowanceTravel Allowance

Key Requirements

•Successfully completed hospitality vocational training or a comparable degree.
•Solid experience in Front Office, reservations, or the phone center in upscale luxury hotels.
•Strong understanding of hotel operations, especially Housekeeping and Technik, with excellent time management and prioritization.
•Fluent German and very good English (written and spoken), with clear, professional communication across channels.
•High IT affinity and confident use of systems such as PMS Opera Cloud, Samfex (or similar), Google Workspace (Gmail), and MS Office.

Experience:HospitalityLuxury hotels

Skills:Structured workEmpathyCommunicationMultitaskingDiscretion

Languages:GermanEnglish

Tech Stack:PMS Opera CloudSamfexGoogle WorkspaceGmailMS OfficeTelephony systemsCommunication software

Company Brief

Kempinski

Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.

Industry: Hotels & Resorts

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Munich, Germany

Founded: 1862

Glassdoor: 4.0

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Kempinski

1 week ago

Rooms Controller (m/w/*)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Berlin

Workplace: Onsite

Employment Type: Full time

Job Function: Finance & Accounting

Key Responsibilities

•Coordinate operations as the central interface between Housekeeping and Technik, prioritizing cleaning status and repair orders and managing “Out of Order” rooms and inventory under the Front Office Managerin.
•Monitor room allocations and last-minute bookings while considering guest profiles and preferences.
•Manage inbound calls and emails (Front Office Inbox), route information to the right departments, and ensure timely, accurate follow-up.
•Proactively capture and coordinate guest requests with Concierge, Guest Relations, and Room Service, and handle complaints by forwarding them to the final solution.
•Align daily business forecast with staffing plans, document and archive data, maintain the guest database, and report trends based on logged requests and calls.

Pay and Benefits

Perks:Learning BudgetMeal AllowanceTravel Allowance

Key Requirements

•Successfully completed hospitality vocational training or a comparable degree.
•Solid experience in Front Office, reservations, or the phone center in upscale luxury hotels.
•Strong understanding of hotel operations, especially Housekeeping and Technik, with excellent time management and prioritization.
•Fluent German and very good English (written and spoken), with clear, professional communication across channels.
•High IT affinity and confident use of systems such as PMS Opera Cloud, Samfex (or similar), Google Workspace (Gmail), and MS Office.

Experience:HospitalityLuxury hotels

Skills:Structured workEmpathyCommunicationMultitaskingDiscretion

Languages:GermanEnglish

Tech Stack:PMS Opera CloudSamfexGoogle WorkspaceGmailMS OfficeTelephony systemsCommunication software

Company Brief

Kempinski

Industry: Hotels & Resorts

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Munich, Germany

Founded: 1862

Glassdoor: 4.0

Website LinkedIn Glassdoor