Technical Solutions Engineer

Arista Networks
Dublin
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 1-5 yearsEducation: mastersSkills: ["Troubleshooting","Analytical mindset","Triage","Learning aptitude","Communication"]

Provide Tier 3-level support for Arista product inquiries across installation, operation, maintenance, and compatibility issues. Troubleshoot complex hardware and software problems, recommend corrective actions, and document recurring issues to improve product quality. Work in a non-silo environment with customers and, when needed, software and hardware development teams, performing recreates in a dedicated lab environment. Strong networking protocol expertise and excellent communication are essential.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Arista Networks
Arista Networks
1 day ago

Technical Solutions Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Provide Tier 3-level support for Arista product inquiries across installation, operation, maintenance, and compatibility issues. Troubleshoot complex hardware and software problems, recommend corrective actions, and document recurring issues to improve product quality. Work in a non-silo environment with customers and, when needed, software and hardware development teams, performing recreates in a dedicated lab environment. Strong networking protocol expertise and excellent communication are essential.
Location: Dublin
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Respond to customer product inquiries via telephone or internet-based email.
  • •Resolve customer concerns related to installation, operation, maintenance, and product application/compatibility.
  • •Troubleshoot hardware equipment and software applications and recommend corrective actions.
  • •Document customer communications and recurring technical issues to support product quality and product development.
  • •Work directly with customers and (when needed) software and hardware development teams, performing lab recreates in a dedicated environment.

Key Requirements

  • •1-5 years of hands-on experience designing, deploying, configuring, supporting, troubleshooting, debugging, and administering network protocols/technologies.
  • •Working knowledge of networking industry, products, and protocols.
  • •Troubleshooting tools experience with IXIA, tcpdump, and Wireshark (or similar packet generation/analysis tools).
  • •Comfort level with Linux.
  • •Minimum education of an MS in a technical field (CS/EE/ITP preferred); industry certifications and prior TAC experience preferred.
Experience:1-5 yearsNetworkingData center networking
Education:Master's in CS/EE/ITP
Skills:TroubleshootingAnalytical mindsetTriageLearning aptitudeCommunication
Languages:English (US)
Tech Stack:AAA/TACACSACLARPBGPDHCPEthernet (IEEE 802.3ab)Ethernet (IEEE 802.3ae)Flow ControlICMPIGMPIPv4IPv6LACPLLDPMPLSNATOpenFlowOSPFPIMQOS

Company Brief

Arista Networks
Designs and sells high-performance cloud networking hardware and software for large-scale data centers and enterprise environments, including switches, routers, and network operating systems focused on programmability, telemetry, and low-latency networking.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 2004
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn