Manager III, Customer Engineer

Applied Materials
Japan
Workplace: OnsiteFull timeUSD 88,000 - 121,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Leadership","Interpersonal skills","Problem-solving","Coaching"]

Manage and develop customer engineering teams in a district by maintaining customer relationships, conducting regular customer visits, and owning escalation procedures and corrective actions. Serve as the prime interface with product divisions (tech support, training, spares, reliability) while driving account planning, system installation planning/execution, RMA management, and district financial forecasting and cost efficiency. Lead through objectives, performance appraisals, and program monitoring (award and mentor programs).

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FursaFursa
Applied Materials
Applied Materials
1 month ago

Manager III, Customer Engineer

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Last checked: 18 hours agoStatus: Live
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Job Summary

Manage and develop customer engineering teams in a district by maintaining customer relationships, conducting regular customer visits, and owning escalation procedures and corrective actions. Serve as the prime interface with product divisions (tech support, training, spares, reliability) while driving account planning, system installation planning/execution, RMA management, and district financial forecasting and cost efficiency. Lead through objectives, performance appraisals, and program monitoring (award and mentor programs).
Location: Japan
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Develops and maintains customer relationships across the district and performs regular customer visits.
  • •Manages, coaches, and directs all customer engineers; conducts performance appraisals and takes corrective actions as needed.
  • •Serves as the prime interface with product divisions including tech support, training, spares, and reliability.
  • •Leads system installation planning, reporting, execution, and process support identification; manages RMA procedures.
  • •Manages district account planning and financial forecasting, monitors CSD award and mentor programs, and ensures engineer hour tracking accuracy.
Travel: Low travel

Pay and Benefits

Salary: USD 88,000 - 121,000 annually

Key Requirements

  • •Develop and maintain customer relationships with relevant individuals at all levels.
  • •Manage, coach, and direct customer engineers in the district.
  • •Own salary planning, career planning, corrective actions, and performance appraisals.
  • •Provide formal updates for business, new hires, and new products.
  • •Execute escalation procedures and ensure support plans for system sales.
Skills:LeadershipInterpersonal skillsProblem-solvingCoaching

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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Glassdoor: 3.9
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