NCIS Help Desk Analyst Tier 1 | Active Top Secret clearance

General Dynamics
United States
Workplace: OnsiteFull timeUSD 22.95 - 31.05 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Customer service","Problem solving","Communication"]

Provide tier-1 help desk support for mission-critical NCIS IT systems in Quantico, VA. Triage and resolve service requests and incidents, consult users by phone and ticketing channels, and diagnose technical problems using historical records. Route complex issues to specialists, maintain and update tracking databases, and alert management to recurring patterns. Partner with system administrators and developers to ensure timely service completion while delivering strong customer service.

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General Dynamics
General Dynamics
1 week ago

NCIS Help Desk Analyst Tier 1 | Active Top Secret clearance

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Provide tier-1 help desk support for mission-critical NCIS IT systems in Quantico, VA. Triage and resolve service requests and incidents, consult users by phone and ticketing channels, and diagnose technical problems using historical records. Route complex issues to specialists, maintain and update tracking databases, and alert management to recurring patterns. Partner with system administrators and developers to ensure timely service completion while delivering strong customer service.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Initiate and resolve service requests and problem incidents.
  • •Consult with users to resolve technical issues and answer queries via phone or self-service ticketing.
  • •Diagnose, identify, isolate, and analyze problems using historical database records.
  • •Route calls and tickets to product line, application, or system support specialists.
  • •Maintain and update records and tracking databases, alerting management to recurring problem patterns.

Pay and Benefits

Salary: USD 22.95 - 31.05 hourly
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •Active Top Secret security clearance required.
  • •2+ years of IT support experience in a Help Desk environment.
  • •Experience with Cisco switches and routers.
  • •Security+ CE certification.
  • •High School Diploma (AAS preferred).
Experience:2+ years
Education:High School
Skills:Customer serviceProblem solvingCommunication
Certifications:Security+ CE
Tech Stack:Cisco switchesCisco routers

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.
Security Clearance:Top Secret

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn