NTT

4 months ago

Application Maintenance and Support. L2

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Provide L2 support for application issues with detailed analysis, including code fixes and rigorous testing. Support product servers and clients on cutting-edge platforms, contributing to continuous improvement and delivery while enhancing application performance. Collaborate with team members, offer technical feedback to development teams, and perform detailed RCA in production with corrective actions. Lead validation of collaboration and communication in a global environment.

Location: Guadalajara

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Mid level

Key Responsibilities

•Provide L2 support for resolution of application issues with detailed analysis
•Help with code fixes and rigorous testing when required
•Support product servers and clients on cutting-edge platforms
•Contribute to continuous improvement and continuous delivery, focusing on enhancing application performance
•Perform detailed RCA of production issues and implement corrective actions, providing technical feedback to development teams

Key Requirements

•3+ years of relevant experience in application maintenance and support at the L2 level
•Strong in Unix
•Ability to write SQL queries
•Knowledge of scripting/coding languages, preferably Java
•Ability to work effectively in collaboration with other team members and provide technical feedback to development teams

Experience:3+ years

Skills:CollaborationTechnical feedbackCommunicationProblem solvingRoot cause analysis

Tech Stack:UnixSQLJava

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT