Service Concierge, Millbrae (2nd shift)

Lucid Motors
United States
Workplace: OnsiteFull timeUSD 19 - 26 hourlyFunction: Hospitality & Food ServiceSkills: ["Customer service","Problem-solving","Organization","Communication","Multi-tasking"]

Deliver a world-class customer experience in the service center by greeting clients, answering phones, directing inquiries, and coordinating appointments based on capacity and priority. Manage service tasks, due bills, and proactive follow-ups while accurately logging activities in the system. Prepare work order pre-writes, coordinate loaner/ride arrangements, and assist during vehicle check-in with intake, photos, and damage reporting. Support service requests and facility maintenance through service channels.

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Lucid Motors
Lucid Motors
1 month ago

Service Concierge, Millbrae (2nd shift)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Deliver a world-class customer experience in the service center by greeting clients, answering phones, directing inquiries, and coordinating appointments based on capacity and priority. Manage service tasks, due bills, and proactive follow-ups while accurately logging activities in the system. Prepare work order pre-writes, coordinate loaner/ride arrangements, and assist during vehicle check-in with intake, photos, and damage reporting. Support service requests and facility maintenance through service channels.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Entry level

Key Responsibilities

  • •Provide world-class customer experience by greeting clients, answering phones, directing inquiries, and coordinating appointments.
  • •Manage open service tasks and due bills with timely follow-up, resolution, and meticulous logging in the system.
  • •Facilitate loaner agreements and coordinate rental requests, including arranging Lyft rides for customer convenience.
  • •Generate work order pre-writes, capture customer concerns, obtain necessary signatures for pre-authorization, and check for open campaigns/recalls.
  • •Assist service advisors during vehicle check-in by completing intake forms, taking photographs, reporting damages, and supporting service requests for facility repairs/maintenance.

Pay and Benefits

Salary: USD 19 - 26 hourly
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •18 years of age or older.
  • •Demonstrated excellence in customer service and strong written/verbal communication skills.
  • •Ability to solve problems and manage multiple priorities in a fast-paced environment.
  • •Ability to use basic computer applications such as Microsoft Office and learn proprietary DMS software.
  • •Full-time availability including weekends or extended hours during busy periods.
Experience:Automotive
Skills:Customer serviceProblem-solvingOrganizationCommunicationMulti-tasking
Licenses:Driver's license
Certifications:CPR training
Tech Stack:Microsoft OfficeDMS

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn